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Planning Administrator - Maintenance

Planning Administrator (Maintenance)

Salary £24,000 pa

Full Time 37.5 hours per week, 8.30 - 4.30

Rochester, Kent.

As Planning Administrator, you will be responsible for producing and submitting maintenance contract renewals to clients for all maintenance works.

Process both maintenance and remedial purchase orders, ensuring CRM is accurate and updated with any changes in assets and contacts etc.

Works closely with other members of the Planning Team to ensure all maintenance contracts are renewed and all Purchase Orders (PO) are processed in a timely manner.

About Us:

Introland was founded in 1981 and based in Rochester, Kent, Introland has over 40 years of experience in the sector and our professionalism and expertise allows us to provide our customers with permanent solutions, effective maintenance and most importantly a safe working environment.

From suspended access cradle equipment to harness eyebolts and protective handrail systems, we can supply, repair, upgrade and maintain any equipment, with our vastly experienced workforce ensuring a professional and customer orientated service every time.

Covering the whole of the United Kingdom, this family run company is known for its reliability and quality and our service contract portfolio covers more than 1,500 sites nationwide.

Our Ideal Planning Administrator :



* Accuracy and attention to detail


* Excellent communication skills


* Organised with good time management skills


* Process driven


* Strong customer focus


* Ability to use own initiative


* Strong teamwork and communication skills


* Minimum GCSE English & Maths or equivalent


* Good knowledge and understanding of IT systems


* Ability to learn and understand electrical and mechanical technical terms


* High level of IT literacy


Main roles and Responsibilities



* Process purchase orders for maintenance and remedials onto CRM creating relevant job lines


* Cross reference POs against quotes and query any discrepancies with clients and/or the Planning Manager


* Liaise with Finance Assistant for correct accounts coding


* Update maintenance visit planner when maintenance POs have been processed


* Work closely with Planning Manager regarding last minute POs requesting dates


* Update reactive works orders list with remedial / installation POs and notify Planning and Workshop Managers


* Produce maintenance contract renewal quotes ensuring the correct increases are applied, considering changes to assets listed on site


* Manage the renewal process by regularly producing reports of renewals due


* Ensure CRM is accurate and updated with correct assets, contacts and renewal dates


* Ensure customer notes/background folders are updated and save all associated customer documents in the correct files


* Provide admin support to other members of the Planning Team during periods of high demand/absence


Education/Qualifications/Experience:

Good level of English and Maths, both written and verbal (e.g.

GCSE level).



A minimum of 2 years' experience of working in an administrative role within a busy engineering/service environment.

Ability to understand and work with technical/engineering data is essential.

Good level of computer literacy and willingness to learn new systems is essential.

Confident user in Microsoft Applications.

Benefits and Rewards:

In return for your continued commitment, Introland offer the following rewards and benefits:

23 days holiday (plus bank holidays) rising to 25 after 2 years continuous employment

37.5 hours per week that can be flexible

employee assist subscription/programme which offers 24 hour confidential support to employees and their families.

Free onsite parking.

If you feel this is the role for you, please click the apply button.

Closing date: 13th January 2023.

Interviews: Wednesday 25th January 2023.