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German Speaking Customer Services Advisor

Salary: £25 - £28k
23 days annual leave + UK bank holidays
Extra day's leave for your birthday
Regular team socials and events
High-quality office environment
Sustainability focused business
Free onsite parking / within walking distance from the train station

Are you looking for an exciting opportunity?

My client is seeking a German Speaking Customer Services Advisor to join their busy department.

You will be supporting the sales team by maintaining relationships with Customers by understanding their requirements, whilst also exceeding their expectations.

Creating quotes for Sales Reps
Raising Sales Order in 123, including Special costing orders and Aftersales orders
Order Management, including adding orders and sample orders onto 123, sending PO confirmation to customers, requesting part numbers and costings if needed, and delivery updates to customers.
Chase clients or the sales team for any outstanding detail holding orders back such as upholstery choices/delivery addresses
Stock checks for both orders and internal customers in 123
Creating new part requests / completing orders in 123
Dealing with amendments to orders in both QuickBooks and 123
Dealing with delays to orders ensuring the customer and internal departments are updated
Liaising with various internal departments to progress orders/gain updates to communicate to customers, along with any Aftersales communication
Liaising with Workshop/Delivery Team with regards to order delivery dates and ensuring the customer is updated regularly with the delivery status
Raising ‘Sample' orders in 123
Arranging deliveries with external freight companies
Liaising with the German office, dealing with internal queries/order updates
Handle incoming enquiries and deal with these or pass them on to the internal or external team
Answer lead time queries from clients
Emailing Sales Acknowledgements for orders
Ensuring all paperwork and dates on the order processing system are kept up to date.
Problem-solving and providing solutions for any customer complaints, queries, or delays
Providing accurate updates to customers in relation to their order status
Pass complete orders on to operations
Creating invoices for customers, sending and managing records along with chasing up late payments
Various administrative tasks to support the team such as putting contacts on the system, forwarding replacement issues, forwarding contact import lists to the IT department
Challenge our processes and always think of ways to improve them
Supporting where required with translations to German (e-mail campaigns, brochures, website content)
New product content; translation of content in various systems
Assisting team with project work such as preparing email shots and LinkedIn posts


Ideally German speaker as the first language with Fluent English, or fluent in both written and spoken business level German
Ability to prioritise urgent and important work over non-urgent or important tasks
Ability to cover for other team members when on leave or to relieve excessive workloads
QuickBooks experience essential
All orders are to be entered into QuickBooks and 123 on the day received

At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit.

If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page.

This does not need to be formatted in the same manner.

In addition, if your CV is heavy with graphics etc, please could you also submit a "clean" copy in Word.

Thank you.

KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy.

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