Receptionist

Receptionist
Working hours: 15 hours a week 8.30 am to 4.30 pm Tuesday and Wednesday
(Including flexible 30-minute unpaid break) 
There may be an opportunity to offer a four-day working week, Tuesday to Friday, for the right candidate.


Location: St Pauls Learning Centre, 94 Grosvenor Road, St Pauls, Bristol, BS2 8XJ


Application deadline: Wednesday 25th January 2023
Start date: Tuesday 7th February


Role Summary


Ethical Property provide flexible workspace to a range of impact organisations, such as charities, non-profits, social enterprises, and B Corps.

We have 21 centres across the UK and more than 300 tenants.



The receptionist will play an important role in welcoming visitors, supporting our tenants and assisting the Centre Manager as needed.



The St Pauls Learning Centre is located in the heart of the St Pauls area of Bristol and contains office and meeting space as well as a variety of facilities, available to the local community.   We are open 7 days a week for tenants and bookings


The Post


The Receptionist plays an important role in managing access, welcoming visitors and supporting our tenants and centre users.  It is a mix of both practical and administrative  


You will ensure the booking system is well maintained, up to date and rooms and resources are ready for use.  Weekdays are busy with multiple events, enquiries and inputting bookings.  You will need to be very confident with PC-based admin, software and systems.  This can be a fast-paced role, you will need to have good, clear English, be good at prioritising tasks, able to cope with pressure calmly and to be able to assert yourself confidently.    


You will crossover with the evening Facilities Support Assistant and must ensure good communication and thorough handover. 

This post is line-managed by the Centre Manager. 

Your duties will include, but not limited to:
, Opening up, getting the building ready first thing for events and tenants  
, Ensuring all bookings are set up and the appropriate facilities are available for the day's events 
, Managing access and welcoming event hosts, directing them to the appropriate training room 
, Ensuring rooms are organised and safe between bookings and at the end of the day 
, Inputting & maintaining online room booking systems 
, Tending to online and telephone enquiries regarding training courses and services available.
, Signposting to local organisations and answering queries about bookings using the computerised room booking system to check availability or directing to the appropriate member of staff or tenant 
, Acting as a point of contact for tenants' queries and communicating these effectively to the relevant staff 
, Managing keys to offices and meeting rooms 
, Helping to establish and maintain excellent communication with tenant organisations and conference users 
, Managing post and making tenants aware when deliveries arrive in the building 
, Assisting with administrative duties 
, Overseeing car parking spaces 
, Tending to our SPLC Facebook page and website, scheduling social media posts and possible website calendar updates 
, Ensuring notice boards are kept up-to-date and relevant 

Other responsibilities include: 


, General facilities support, including keeping the centre clean, tidy, facilities stocked, the building safe, pleasant and services function smoothly. 
, Working  to improve the services we provide to tenants 
, Working to improve the company's social and environmental objectives 
, Taking part in relevant trainings 
, Attending company-wide events, such as the annual staff conference 
, Other duties as required, in line with the role 
, Evening and weekend shifts generally involve lone working. 

Person Specification


This is a busy, demanding and responsible role that requires an individual with both customer service and practical skills, and a positive attitude.


Essential skills:


, You are a welcoming, proactive, friendly, and organised person, who enjoys the challenges of being the first point of contact.


, Has excellent communication skills and experience of communication with different groups of people
, The ability to act quickly and effectively using their own initiative
, To be a team-player
, Have good IT skills, particularly Microsoft Office software
, Good organisational skills and the ability to prioritise his/her work, multi-task and remain flexible
, To be trustworthy, personable and reliable
, A commitment to provide a good service to our tenants
, To maintain a professional standard of presentation and communication with colleagues and tenants at all times
, We would also like applicants to be committed to social and environmental issues.


, The ability to work alone adhering to the company lone working policy.


Desirable skills


, You have previous experience in a similar role
, Experience of being in a self-managing role

Contractual Details


The post is a permanent part-time role working 15 hours a week from 8.30 am to 4.30 pm on Tuesday and Wednesday with a three-month probationary period.

The salary is £10.90 per hour (Full time equivalent £21,255 per annum gross).


There may be an opportunity to offer a four-day working week, Tuesday to Friday, for the right candidate.



To continue your application, please click 'Apply'




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