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Guest Experience Manager - Luxury 4* Hotel - West Midlands

Job Title: Guest Experience Manager – Luxury 4

* Hotel & Spa – West Midlands

Salary: Up to £32,000

Location: West Midlands

My client is looking for a Guest Experience Manager to join their team at this unique and luxury hotel & spa.

Located in this stunning Staffordshire countryside, this converted estate offers a unique experience for guests along with a hotel, restaurant, and spa facilities.

We are looking for someone who understands the VIP treatment, has a passion for customer service and able to multi-task.


About the position

  • Ensure that the team deliver of 5

    *star service throughout the customer journey
  • To anticipate guests needs, be aware of all written and spoken requests

  • Oversee the Duty Managers
  • You will have full awareness of the hotel day to day activities

  • Maximise in-house selling
  • Look after VIP guests
  • Ensure that the guests have a 5

    * experience

The successful candidate

  • Minimum of 3 years working in a similar role in hotels
  • Someone who is organised with strong attention to detail
  • Strong communication skills
  • Will be able to be able to network and thrive under pressure
  • Confidence with speaking to guests on a daily basis

Company benefits

  • Competitive salary
  • Accommodation can be provided
  • Benefits & Discounts throughout the hotel & Leisure facilities

If you are keen to discuss the details further, please apply today or send your cv to

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  • Start: ASAP
  • Duration: Perm
  • Rate: £30k - 32k per year + .
  • Location: West Midlands, England
  • Type: Permanent
  • Industry: Catering
  • Recruiter: COREcruitment
  • Tel: 0207 790 2666
  • Email: to view click here
  • Reference: ES999869019
  • Posted: 2023-01-25 16:41:40 -

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