Business Development / Account Manager

Location: London / Brighton

Salary: £30 - £40k DOE + Com + Car allowance

Software / FMCG

Our client is a global, market-leading software as a service (SaaS) provider.

Due to continued expansion, they are seeking a Business Development Manager and are giving the successful candidate the opportunity to be part of a global, market-leading SaaS provider.

You'll be working amongst a team of like-minded people who are committed to delivering results whilst enjoying what they do.

Responsibility: Developing, managing, and growing existing customer relationships across the UK in order to deliver profitable contract-based business for product distribution in the UK.

Customer retention and increased usage is a key element of the role.

Operational Responsibilities:



* Develop and maintain customer relationships on a profitable basis


* Improving customer usage


* Maximising revenue by ensuring the Customer has the right tools and training


* Ability to upsell functionality and upgrade packages


* Ensure Customer compliance with agreements


* Manage and transition customers onto new agreements


* Rapidly building and maintaining an understanding of capabilities and value proposition, the marketplace and competitors


* Control and handle finance issues with key customers


* Making appointments with decision makers by phone/social media


* Technical skills to deliver demos and able to identify areas customers can improve usage and upsell consultancy services


* Complete weekly/monthly reports or forecasts as required


* Ensure all information is collated and entered on the company database/CRM system


Key Performance Indicators:



* Customer MRR retention and growth


* Customer Satisfaction


* Customer upgrade agreements and increased average revenue per unit


* Appropriate and demonstrable use of selling skills


* Maintain necessary levels of company, customer and competitor knowledge


* Maintenance of good business relationships and credibility with colleagues


* Strong technical demo and operational skills re understanding and improving customer usage


Experience, Essential:



* 5+ years in customer success role with a SAAS organisation


* Account Management


* Inside Sales Experience


* A comprehensive network and understanding of the business opportunities which currently exist and those which may occur in the future in the logistics, and field service sectors


* Experience of SaaS and Cloud technologies


* Proven track record of sales target over achievement


* Effective in using business and social networks to create and exploit contacts


* Current appreciation of CRM and database methodologies


Desirable:



* Experience of business-to-business marketing methodologies


* FMCG sales training with a major corporate


* Experience of Telematics/Logistics Software


Special Aptitudes:



* Ability to manage long term relationships with Channel Customers


* Confidence and ability to successfully turn opportunities into business wins


* Ability to react quickly and positively to all customer requirements


* Quick-witted with excellent presentation and negotiating skills


* Excellent communication skills - both verbal and written


* An organised finisher and closer


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