Additional Resources Ltd.
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Business Development / Account Manager

Business Development / Account Manager

Location: London / Brighton

Salary: £30 - £40k DOE + Com + Car allowance

Software / FMCG

Our client is a global, market-leading software as a service (SaaS) provider.

Due to continued expansion, they are seeking a Business Development Manager and are giving the successful candidate the opportunity to be part of a global, market-leading SaaS provider.

You'll be working amongst a team of like-minded people who are committed to delivering results whilst enjoying what they do.

Responsibility: Developing, managing, and growing existing customer relationships across the UK in order to deliver profitable contract-based business for product distribution in the UK.

Customer retention and increased usage is a key element of the role.

Operational Responsibilities:

* Develop and maintain customer relationships on a profitable basis

* Improving customer usage

* Maximising revenue by ensuring the Customer has the right tools and training

* Ability to upsell functionality and upgrade packages

* Ensure Customer compliance with agreements

* Manage and transition customers onto new agreements

* Rapidly building and maintaining an understanding of capabilities and value proposition, the marketplace and competitors

* Control and handle finance issues with key customers

* Making appointments with decision makers by phone/social media

* Technical skills to deliver demos and able to identify areas customers can improve usage and upsell consultancy services

* Complete weekly/monthly reports or forecasts as required

* Ensure all information is collated and entered on the company database/CRM system

Key Performance Indicators:

* Customer MRR retention and growth

* Customer Satisfaction

* Customer upgrade agreements and increased average revenue per unit

* Appropriate and demonstrable use of selling skills

* Maintain necessary levels of company, customer and competitor knowledge

* Maintenance of good business relationships and credibility with colleagues

* Strong technical demo and operational skills re understanding and improving customer usage

Experience, Essential:

* 5+ years in customer success role with a SAAS organisation

* Account Management

* Inside Sales Experience

* A comprehensive network and understanding of the business opportunities which currently exist and those which may occur in the future in the logistics, and field service sectors

* Experience of SaaS and Cloud technologies

* Proven track record of sales target over achievement

* Effective in using business and social networks to create and exploit contacts

* Current appreciation of CRM and database methodologies


* Experience of business-to-business marketing methodologies

* FMCG sales training with a major corporate

* Experience of Telematics/Logistics Software

Special Aptitudes:

* Ability to manage long term relationships with Channel Customers

* Confidence and ability to successfully turn opportunities into business wins

* Ability to react quickly and positively to all customer requirements

* Quick-witted with excellent presentation and negotiating skills

* Excellent communication skills - both verbal and written

* An organised finisher and closer

Important Information: We endeavour to process your personal data in a fair and transparent manner.

In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message.

For more information see our Privacy Policy on our website.

It is important you are aware of your individual rights and the provisions the company has put in place to protect your data.

If you would like further information on the policy or GDPR please contact us.

Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.