Operational Technology Systems Manager

Service Care Solutions are looking Operational Technology Systems Manager to work in West Sussex on a Hybrid Basis.

This role is accountable for managing the delivery of services and changes; providing development, technical and functional leadership to support transformational programmes of works for key operational systems including Telemetry, SUREVIEW SEMD, IMMIX, OSISoft PI, ThingWorx and IIOT.

This role is accountable for leadership in operational system domains by leading on stakeholder management, KPI delivery, solution delivery (business, functional and technical) for key and associated operational systems directly and indirectly with support from the team.
Role Purpose;

  • Line management of Operational Systems team either directly or indirectly via mangers leading to achieve organisational goals

  • With support from the relevant leads and virtual centre of excellence, this role is accountable for the development and maintenance of an Operational Technology Systems strategy.

    In support of this, they will ensure that a prioritised roadmap and delivery timeline for new and improved capability and functionality is developed in line with the strategic roadmap and business demands and budget

  • Accountable for the effective management of all Operational Technology Systems Applications, functional and technical resources directly and indirectly; working globally in a matrix management ecosystem to help ensure adherence to SLAs/OLAs and agreed KPIs plus constantly building business relevant KPI's

  • Accountable for leading and championing the culture and implementation of agile and DevOps practices and environment for the effective and efficient development, delivery, and support of Operational Technology Systems

  • Accountable for ensuring all governance and control is followed by their teams to meet service demand and project delivery.

  • Accountable for the quality, availability, and supportability of BTS Operational Technology Systems service delivery, working with colleagues across BTS and the wider IT & Data Department to deliver a 24 x 7 support service to colleagues

  • Work with the extended teams to optimize a ‘global' consistent support model, technical and service catalogue for agreed standard support services; collaborating closely with the Strategy & Architecture Team, Support Teams and Service Delivery Management to develop fit-for-purpose Service Level Agreements (SLA's) and Operational Level Agreements (OLA's) that meet with the business expectations and IT budget

  • Accountable for identifying, agreeing, and embedding a performance management culture within the team with a key set of metrics whilst driving through continual service improvement.

  • Accountable for working with internal and external stakeholders for audit and compliance needs across Operational Systems capabilities.


  • Bachelor's degree in computer science, control systems engineering (or similar) is desirable

  • IT Service Management ITIL v4

  • MSP desirable

  • Agile/SCRUM desirable

Other Information:

  • 2 days in office preferred but for right person can make exceptions

  • £400 a month car allowance

If you are interested in this role please contact Chris Wheeler on 01772208962 or email chris.wheeler@servicecare.org.uk.

Alternatively if you have any friends or colleagues that might be interested we have a £250 referral available for anyone referred that is successful securing a role.

Share Job