Registration Team Manager

Job title - Registration Team Manager
Location - London W6
Contract - Temporary ongoing
Hours - Full time
Start Date - ASAP

The Role Summary
A new opportunity has become available for full time temporary Registration Team Manager to work with the Head of Service and to support and assist them in the strategic development of a high quality Registration and Nationality Service.

To ensure that all areas of the service meet identified needs and deliver continuous service improvements and development in order to enhance the quality of the experience of service users.
Your key duties within the role will include:

  • To make a positive contribution to the delivery of the service, to manage change effectively, this will include working flexibly and positively to achieve the objectives of the Council.

  • To manage staff performance, maintain staff records; including attendance, sickness absence and annual leave and ensure absence management procedures are conducted promptly and fairly in accordance with Council policy.

  • To manage a programme of staff training to ensure effective inductions for new starters and maintenance and development of professional knowledge for existing staff.

  • To ensure clear instructions and positive communications are given to all registration officers, colleagues within the council, other senior officers and cabinet members.

  • To contribute to the Service Delivery Plan by providing feedback and assurance to the Head of Civic Services on service operational issues.

  • To ensure that effective controls are in place to monitor staff compliance in their legislative obligations relating to the service and to ensure the service meets its statutory requirements, including your own, within the General Register Office guidelines as laid out in the handbook.

  • To have legal responsibility, in partnership with the other Registration Team Manager, for the statutory post of Registrar of Births and Deaths and have overall responsibility for the control and management of registration secure stock and stationery.

  • In partnership with the other Registration Team Manager to oversee and undertake the statutory requirements of the Superintendent Registrar for the Registration District and Authority for Hammersmith and Fulham Council.


  • Good understanding of the key issues facing local government, the wider public sector and partners and of local, regional and national policy

  • Experience of working in a fast-paced housing management department

  • Ability to work across multiple teams and to deliver transformation and service improvement projects.

  • Good leadership and people management skills

  • Can work in ambiguous situations, demonstrates resilience, readily adapts to change, and exhibits personal growth

  • Excellent IT skills in Word, Excel, PowerPoint, Power BI effective analysis skills (including quantitative and qualitative), using an evidence base approach

  • Good written and verbal communication skills, to absorb complex information and present information in reports or power point to different audiences in a clear and accessible way.

  • Good interpersonal skills, to work and build relationships with a range of people holding different views.

If you are interested in this position and meet the above criteria, please send your CV now for consideration.

If you require any additional information regarding the position, please call Lewis at Service Care Solutions on 01772 208 966 or send an E-Mail to

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