24x7 Infrastructure Support Technician

Location: Poole (Hybrid or Remote working)

Salary: £30k + £5k Shift Allowance + Bonus + Pension + Discount Scheme + Free Car Parking + Flexible Working + Casual Dress Code + Cycle to work Scheme

Hours of Work: 12 Hour Day/Night working 4 days on and 4 days off

The company:

Our client are a leading provider of IT solutions, providing services to SME's to sizeable PLC's, local business to international firms.

The company are proud of their excellent partnerships with industry vendors Citrix and Microsoft and are the UK's number one Gold Partner with SAP (Business One and By Design).

Today, their head office is a state-of-the-art, custom designed technology centre in Poole, which houses many of their professional, experienced, and passionate team of over 100 IT specialists.

They have delivered hundreds of solutions across numerous disciplines and sectors, and they have a proven track record of providing full life-cycle projects from concept through to implementation.

About the Role:

An experienced, enthusiastic, and versatile individual is required to join an established technical helpdesk team in supporting a full range of IT Infrastructure solutions primarily based around application, desktop, server and storage virtualisation technologies.

Key vendors include Citrix, VMWare, EMC, Microsoft, Dell and HP.

This role involves working a 24x7 Shift Pattern, 12-hour day/night working 4 days on and 4 days off.

About You:



* Applicants will have at least 3 years' experience working in a technical support capacity, managing their own queues of support incidents, and working to defined SLAs.


Essential skills:



* A professional and confident manner


* A strong understanding of TCP/IP, DNS, Microsoft Active Directory/Group Policies


* Understanding of anti-virus products and technologies


* Understanding of network infrastructure appliances such as routers, switches, and wireless network points


* Accreditation or experience in the majority of the following technical products:


* Microsoft server and desktop operating systems (inc.

Exchange)


* Microsoft RDS


* Microsoft 365 products and services


* VMware ESX Server/VSphere


* Hyper V


* Citrix XenApp/Xendesktop / Netscaler


* EMC SAN solutions


* Sonicwall Firewalls


* Veeam backup solutions


* Storegrid/ Vembu backup solutions


* 3CX Telephony


* N-able product range


* Axure


* Excellent written and verbal communication skills


* Attention to detail and ability to think laterally under pressure


Advantageous skills:



* A strong understanding of storage systems (NAS/SAN)


* Accreditation or experience in any of the following technical products/practices:


* Scripting (Powershell)


* Intune/ Conditional Access


* Apple IOS


* SQL


* Linux


* Symantec Cloud


* Cisco Networking


* Checkpoint Firewalls


* Ruckus Technologies


* Any Accounts or CRM application


* Powershell


* Microsoft Flow


Qualifications and Certifications



* Degree level education an advantage


* Minimum GCSE or equivalent Maths and English - grade C or above


Important Information: We endeavour to process your personal data in a fair and transparent manner.

In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message.

For more information see our Privacy Policy on our website.

It is important you are aware of your individual rights and the provisions the company has put in place to protect your data.

If you would like further information on the policy or GDPR please contact us.

Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.