Customer Service Advisor - Fluent Welsh

Do you love dealing with people?  Would you like to showcase your passion for customer service by joining a well-established, forward-thinking company in a job that offers a competitive salary and career development? 

As a Customer Service Advisor, you will be responsible for:

• Ensuring the successful delivery of services to customers; tenants, and service users
• Being the first point of contact for all customers requiring housing advice and support
• Responding to any housing need or relocation requests, queries or complaints
• Offering a range of timely and applicant specific housing options advice and referring customer through other services 
• Administering applications and supporting customers through the full process
• Providing and assisting with general administration activities including monitoring, updating and maintaining records or supporting the timely communication to others (for example letters, mail shots etc).
• Assisting colleagues across the service in providing information and responding to complex case enquiries from external support 

To be considered for the Customer Service Advisor role you must have:

• Previous experience working within a customer facing, housing environment
• Ability to communicate in Welsh fluently - ideally 1st language (essential)
• Knowledge and experience of office practices
• Strong IT skills including Microsoft Office packages
• Initiative and ability to work independently making well-judged decisions
• Accuracy and attention to detail in data entry
• Interpersonal skills, to deal sensitively, calmly and professionally with customers experiencing difficulties
• Planning, prioritising and organising skills

This is a temporary, full time position working Monday - Friday for approximately 6 months.

Offering a Salary of £22,140 per annum depending on skills and experience.

The role will offer a hybrid working, allowing you to work from home as well as utilising one of their offices around Bangor & Caernarfon.

If you are an ambitious individual looking for your next challenge then we would love to hear from you today!