Neighbourhood Manager – Barry (Temp Vacancy)

Pay Rate: £17.00ph

Full-Time (37 hours)

Job Purpose:

The Neighbourhood Manager will be responsible for the allocation and management of housing and wider tenancy services within a defined neighbourhood.  They will provide a responsive neighbourhood based housing service of the highest quality incorporating best practice and best value.  They will undertake rent and service charge payment advice.  They also ensure the tenant’s views and aspirations are met as far as possible within policy guidelines in the provision of the service they give.  They will manage the landlord based older persons accommodation in their patch.

Accountabilities:  

• Ensure applicants are visited in their homes and landlord references are completed promptly to support their priority assessment by the Council.
• Oversee the administration and management of transfer applicants.
• Liaise with the Council and other referral agencies.
• Provide general advice on housing options such as mutual exchanges to help existing tenants and other customers to meet their housing requirements.
• Administer the lettings system and use our policies and procedures to meet housing need in the district and ensure properties are let within performance targets.
• Liaise with the supported housing team relating to letting supported living schemes, ongoing tenancy support in floating support schemes and obtaining support for new clients.
• Co-ordinate and carry out pre-allocation interviews with all prospective new tenants to ensure relevant advice about tenancy and support is offered to sustain a tenancy.
• Communicate effectively with new tenants through the allocation process, arranging for tenancy agreements to be signed and conditions of tenancy explained, as well as an explanation of our policies and procedures for tenancy management.
• Co-ordinate and carry out settling in visits for new tenants.
• Complete 6 monthly home visits and 9 monthly reviews for starter tenancies to ensure the tenancy is being satisfactorily maintained and appropriate support is offered if necessary.
• Deal with correspondence and enquiries as appropriate.
• Prepare monitoring and performance reports when required.
• Maintain tenancy and property records. 
• To manage the empty properties process in their area from notice stage to re-letting.
• To be the focal point for neighbourhood based community engagement including environmental improvement schemes, skills and training projects and partner initiatives.
• Promote the provision of a tenant led housing service.
• Undertake neighbour and internal communal area inspections on a regular basis.  Ensure that appropriate action is taken to rectify issues that occur.
• Assist with arranging access for regular gas servicing.
• Ensure the Council meets its performance targets, duties and obligations to tenants in line with the Housing Acts and any other relevant legislation.
• Liaise with other agencies such as social services, tenancy support agencies, occupational therapists and GP’s to progress and resolve tenancy issues.
• Deal with correspondence from tenants, ensuring enquiries are progressed speedily, seeking advice or referring specialist matters to the appropriate service team.  Reply to enquiries in line with performance indicators.

We offer:

• 24 hour one on one specialist consultant based within your geographical area
• 4Recruitment Services Employee Benefits Programme
• Our own dedicated payroll support ensuring you get the full benefits of your payment

Recruitment is done in line with safe recruitment practices.

4Recruitment Services is an equal opportunities employer.

To discuss this vacancy or other vacancies in your area please contact  parbejm@4recruitmentservices.com