1st Line ICT Technician

Service Care Solutions are looking for an 1st Line ICT Technician to work on a Hybrid basis for a large Private sector organisation in Hertfordshire.

Key accountabilities

  • Provide effective ICT support across all business users both onsite and remotely.

  • Providing end user, remote support

  • To ensure that all incidents are handled efficiently within SLA.

  • Working with customers and internal teams to ensure operational and service excellence is delivered and maintained.

  • Supporting and maintaining Office 365 applications.

  • Supporting and maintaining bespoke applications.

  • Escalate ICT issues outside the technical parameters of 1stLine support capabilities to the appropriate support team.

  • Provide exceptional customer service to all business users via phone, email & walk-ins.

Key Qualities

  • Excellent communication skills and a strong communicator at all levels.

  • Has excellent attention to detail.

  • Remains calm and clear headed under pressure.

  • Excellent organisational and prioritisation skills.

  • Proactive approach to work and to continuous improvement.

  • Works within a team and assists others, where required.

Skills & experience

  • 1 years' experience working on a technical service desk.

  • Working in a customer facing environment.

  • Active Directory administration.

  • Commercial network experience.

  • Knowledge of the MS Office suite 2016 & 365.

  • Knowledge of MS Windows operating system up to 10 Enterprise.

  • The ideal candidate should be customer focused and the ability to communicate confidently and clearly to customers both face to face and over the telephone.

Additional Benefits

  • A competitive salary plus excellent benefits package including healthcare, pension etc.

  • Family friendly policies in place and some scope for flexible working by negotiation.

If you are interested in this role please contact Chris Wheeler on 01772208962 or email chris.wheeler@servicecare.org.uk.

Alternatively if you have any friends or colleagues that might be interested we have a £250 referral fee available for anyone referred that is successful securing a role.

Share Job