Service Manager

Service Manager
 
Job Title: Service Manager / Controller
Location: Caerphilly
Hours: Monday to Friday – 8.30am to 5.30pm (No Weekends)
Salary: £30000 to £35000 per annum
 
My client a large commercial vehicle business is seeking an experienced Service Manager / Controller to join their team in Caerphilly.
 
Service Manager / Controller Responsibilities
 

- Supervise the day-to-day operational functions of the department.
- KPI management Performance Assessment & Competitive Excellence
- Hiring, training and retention of staff.
- Expense control
- Ensuring staff manage remote engineers to provide the best geographical coverage, minimising unnecessary travel and maximising productive working time.
- Act as point of escalation for issues relating to the scheduling of engineers
- Review daily reports (highlighting and manage any staff errors in advance)
- Manage team absences, days off or leaving early.
- Resolve customer service issues.
- Implementing best practise for the efficient running of the department
- Drive continuous improvement and ensure that lessons are learned from identified problems and implement process improvements.

 
Service Manager / Controller Requirements
 

- Experience managing a team, including conflict resolution and team building
- Ability to articulate highly developed customer service skills applied in a working environment.
- Excellent planning, organising, prioritisation, and project management skills
- Confident and professional telephone manner
- Able to demonstrate ability to work effectively in a pressurised and at times, extremely busy environment.
- Effective problem-solving and decision-making
- Act as main point of contact for Client Regional Managers and customers requesting relevant service information, stock availability and support.
- Ability to extract, collate and present data.
- Computer literate in all areas
- The successful candidate should also be able to work well as a part of a team, with excellent communication skills.

 
If you are interested in this Service Manager / Controller role, please apply via this advert.