IT Service Desk Engineer

IT Service Desk Engineer |Telecoms |Gibraltar | Competitive Salary + Benefits

The Role

SRGEurope have been appointed to recruit an experienced IT Service Desk Engineer for a Telecoms company based in the thriving jurisdiction of Gibraltar.

If you are an experienced IT Service Desk Engineer and looking to take the next step in your career then this could be the role for you.

What's on offer to you?

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  Competitive salary plus benefits

  
  

What You Will Be Doing

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  Provide first line technical support and assistance to internal staff based across multiple locations

  
  


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  Troubleshoot IT hardware & software issues

  
  


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  Deliver successful outcomes in line with the associated SLA's

  
  


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  Use of service desk system to log, prioritise and manage support requests

  
  


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  Manage user/employee onboarding & offboarding

  
  


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  Ensure compliance with existing organisation policies and procedures

  
  


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  Create and maintain technical operational documentation and procedures

  
  


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  Participate in an on-call rota

  
  

What You Will Need to Succeed In This Role

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  Knowledge of Windows 10/11 desktop environments

  
  


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  Knowledge of Microsoft Active Directory & 365 services (Azure AD/SharePoint/OneDrive/Teams)

  
  


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  Experience with remote access technologies and virtual desktop infrastructure

  
  


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  Experience with desktop hardware lifecycle management

  
  


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  Experience with UEM/MDM & Remote Assistance tooling

  
  


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  Basic understanding of virtualisation, networking and print/file services

  
  


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  2 years' experience in a similar role

  
  


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  Fluent in English

  
  


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  Experience with Atlassian software (Confluence/JIRA Service Management)

  
  


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  Experience with MacOS

  
  


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  Experience with VMWare WorkspaceOne & Horizon

  
  


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  Understanding of “Modern Desktop” concepts and technologies

  
  

If you are an experienced IT Service Desk Engineer, and this is the challenge that you are looking for in your career, get in touch with me today.

To Apply

Please click on the ‘apply' button and upload your CV and a Cover Letter or alternatively contact Robert Ally, Recruitment Consultant by email robert.ally@srgeurope.com or call Gibraltar +350 200 69999.

VMWare | Vsphere | Virtualisation | Service desk engineer | Active directory