Business Support Officer - Allocations and Lettings

Job Title: Business Support Officer - Allocations and Lettings
Basis: Full Time
Hours: 37 Hours
Type: Temp ongoing
Location: London, WC2N

Role Summary:
We are seeking a dedicated Business Support Officer to join our Allocations and Lettings team.

Your primary responsibility will be to provide efficient and effective first-time resolutions to customer enquiries, while also offering team support and performing general administrative tasks as needed.

Key Responsibilities:

  • Handle customer enquiries, providing first-time resolutions and escalating complex issues to the Allocations and Lettings Team when necessary.

  • Provide administrative support to the Allocations and Lettings Team, which manages all Allocations and Lettings within North Counties.

  • Maintain filing systems, handle correspondence, and assist with document scanning and printing.

  • Utilize our Organizational Software System QL/NEC and follow policies and legislation relevant to the role.

  • Foster a customer-focused approach by working closely with colleagues, demonstrating respect and empathy for customer needs.

  • Contribute to continuous improvement efforts in service delivery.

  • Perform any other duties appropriate to the level of the post.


  • Strong commitment to delivering excellent customer experience and upholding company values.

  • Ability to prioritise tasks and see them through to completion.

  • Experience in a customer-facing role.

  • Demonstrated understanding of the importance of confidentiality and the ability to handle sensitive matters professionally.

  • Excellent communication skills, both written and verbal.

  • Flexibility to work collaboratively as part of a team and support colleagues in different areas.

  • Knowledge of housing policy and procedures, as well as experience working with vulnerable residents, is desirable.

  • Familiarity with health and safety requirements and a relevant qualification would be advantageous.

If you are interested in this position and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call Lewis at Service Care Solutions on 01772 208 966 or send an E-Mail to

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