1st/2nd Line Support - Bolton

1st/2nd Line Support - ERP - Bolton

1st/2nd Line Support required for leading global client to report into the Head of IT, and will be based at the Bolton office, in a busy, evolving multi-site environment.

Regular travel to other sites will be expected.

The support of our 24-hour operational teams will be at the core of the role, alongside making efficiencies and improvements to our processes.

Exposure to any bespoke ERP systems, Oracle Database or SQL would be beneficial.

Key Experience & Responsibilities

• Part of the Support team and working alongside the Solutions Delivery Team


• 3+ years of associated work experience in a similar role, preferably in a fast-moving warehousing environment


• 1st and 2nd line support for our Business Systems/Solutions


• Be part of our Out Of Hours support service


• Have an appetite to develop both new technology skills and business knowledge


• Experience of editing and supporting SQL routines, packages, and procedures


• Business analysis


• Process analysis


• Integrations with 3rd Party IT systems/solutions


• Administer and support integrations to our Business Systems/Solutions


• Highlight trends and proactively prevent issues from occurring


• Proactively look for opportunities to add value and efficiency to the business


• General technical support (desktop/PC/network/telephony)


• MI/BI


• Full clean UK driving license

Knowledge/experience of the following would be beneficial but not essential:

• Exposure to Unix/Linux


• Understanding of LAN/WAN/IP infrastructure


• Oracle Databases


• Software Development Lifecycle


• Experience of complex ERP and ecommerce solutions


• Experience of integrating complex solutions


• Experience with relational databases


• Power BI

Salary:

The salary my client is offering for this position is £28,000 - £34,000 per annum, plus excellent benefits and bonuses depending on annual performance.

Crimson is acting as an employment agency in regard to this vacancy.