Helpdesk Engineer

Are you an IT Professional looking for an exciting new role?

About the company

An exciting new opportunity has arisen within a multinational Legal Practice based in Brighton.

Renowned for their unwavering commitment to delivering exceptional work, they have earned the reputation for excellence from their clients.

The role is tailor-made for someone looking to take a step up in their career with previous experience providing helpdesk support.

Prepare to elevate your technical abilities to new heights and embark on a brand-new journey of professional growth.



You will be tasked with a new challenge amongst a thriving office, providing onsite support to all staff.

In addition, one day a week, you will have the privilege to visit the best city in the world - London! Travel expenses paid for!

The ideal candidate will have previous experience working within a 1st/2nd line support environment.

Along with a glowing attitude and readiness to develop, Citrix experience is also required.

Responsibilities



* Provide response to 1st and 2nd line technical support queries professionally and efficiently, maintaining a high degree of customer service


* Manage your own Helpdesk ticket queue in a timely and efficient manner


* Document all calls in the firm's call logging helpdesk software ensuring all calls have complete notes and resolution information


* Working on and assigning tickets, understanding urgency and priority of calls


* Daily systems checks, monitoring and IT administration


* Support users in the use of computer equipment, systems and software providing training

Candidate Requirements

Essential Skills and personal qualities



* Microsoft Exchange


* Windows 10/11 2019/2021 IoT


* Office 365 - all features


* Citrix XenApp/Xen Desktop


* Hardware support & maintenance


* Adobe Acrobat


* Ability to use internal systems in relation to the role.

Apply now to Just IT and we will review your application.

If you are suitable for the role, we will be in contact to discuss this opportunity.