Service Co-ordinator

Service Co-ordinator

Benefits : £20,000 - £26,000 pa - 40 hour a week - 8am - 5pm - 29 days holiday - Monday to Friday

We are a family run, West Midlands based facilities management company who have been established for 10 years' providing a wide range of services including Air Conditioning, Commercial Gas and Refrigeration services across commercial contracts.

We are now looking to recruit for an experienced Service Desk co-ordinator in our Birmingham office to be the first point of call for the service engineers and clients completing the below tasks

• Allocating work to the service engineers


• Managing emails and telephone call enquiries


• Ordering parts


• Keeping clients up to date


• Chasing up jobs and ensuring someone is assigned to them


• Processing job sheets, quotes, purchase orders


• Ensure administration processes work effectively

Requirements

• Previous experience on a service desk


• Great communication and customer skills


• Able to work well in a team


• IT literate

Qualifications / Experience:

• Confident in MS Word, Excel & Outlook


• Good numeracy, verbal, and written communication skills


• Accurate data entry skills


• Knowledge of a variety of daily administrative tasks


• A good work ethic with a positive, proactive, and flexible approach