Helpdesk Coordinator

Helpdesk Coordinator
Building Services Industry 
Faversham - Kent - ME13
Office Based Role
Up to £25k per annum
On-Call Bonus & Overtime 
28 Days Holiday and Pension

Do you have customer service or help desk experience within a building services capacity keen to join a growing business? If yes, then please read on…
 
Our established client specialises in providing UK-wide building services to various blue-chip companies, assisting them with construction repairs and refurbs.

They are looking to grow their team of Helpdesk Coordinators due to their increasing workload.

This role is commutable from Canterbury, Maidstone, Sittingbourne, Whitstable or Kennington.
 
The principal role of the Helpdesk Coordinator is to organise incoming job requests, assign them to the relevant contractors and manage them through to completion.
 
The Role of Helpdesk Coordinator:

- Assess incoming jobs and assign them to the relevant contractor or team
- Book permits if required
- Ensure contractors have the relevant information in order to complete the job within the agreed timeframe and budget
- Constantly monitor job updates to ensure everything is going to plan
- Use internal systems and ensure all updated correctly
- Communicate with contractors and stakeholders via email and phone
- General administration duties
- Work as part of a hard-working team
- On Call 1 week in 4

 
Key Skills / Experience Required:

- Experience of working in a similar customer service, helpdesk, customer support or administrative role
- Previous experience within building services or facilities maintenance would be highly desirable
- Proven ability of learning and working with a bespoke IT system or CRM
- Must be commutable to the company office in Faversham - Kent
- Ability to communicate effectively by phone and email
- Adaptable to changes and able to provide encouragement and assistance to the team
- Delegation skills ensuring that the workflow is managed effectively
- Computer literate and able to learn new software
- Professional and commercially aware
- Strong planning and organisational skills
- Flexible and reliable
- Team Player
- Able to provide 24/7 On Call support 1 week in 4

 
The Package:

- Starting salary of up to £25k per annum, depending on experience
- On Call payment of £150 per week
- Overtime paid at x1.5 for On Call hours worked
- Monday to Friday, 8am to 5pm
- 28 days floating holidays (Bank Holidays are worked unless booked off)
- Company Pension

 
Interested? To apply for this Helpdesk Coordinator position, here are your two options:

- "This is the job for me! When can I start?" - Call 0116 2545411 now and let’s talk through your experience.

Ask for Emma Gilmore between 8.30am - 5.30pm.

- "I think I'm right for this position, but I'm not sure I have enough to get an interview" - Click "apply now" so I can read your CV and let you know
PPDEL