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Customer Service Executive

ARCH Finance, have a great opportunity for a part time customer service executive to join an established Finance team, based in Preston.

This is a part time opportunity, working 9.30am - 2.30pm, 5 days a week.

In your role as customer service executive, you will need to be dedicated and self-motivated, with the ability to work on your own initiative.

You will have a real passion for helping a business grow and providing the best customer service Possible, to both internal and external customers.

You will need to be driven and have a real desire for customer resolution.

You will be joining a great team, with a great culture.

The ideal candidate will be a highly organised individual with the necessary drive and focus, who is able to work autonomously in a busy office environment.

Your Role will involve:

  • Answering incoming calls to Arch Finance

  • Helping manage the Arch Finance mailboxes (Outlook)

  • Helping and supporting client with queries and referrals

  • Complete personal illustrations and email to prospective workers in line with Professional Passport requirements

  • Assist with the compliance process where required, and ensuring all relevant information is kept updated

  • Supporting the Account Manager were directed or in his/her absence

  • Dealing with account enquiries

  • Candidate and client contact via all communication channels

  • Achieving KPI's and call figures

What's on offer:

  • A great team working environment

  • Fruit deliveries twice weekly

  • Salary £14,169

  • Part time opportunity, working 5hrs per day over a 5-day working week

  • There is a high level of flexibility with this role, so happy to discuss options

  • Family-friendly policies

  • Salary Sacrifice Pension Scheme, Cycle Scheme & Tech Scheme

  • Workplace Nursery Scheme

  • 30 day's annual leave (inclusive of public holidays) increasing by 1 day per each year of service up to 5 years

  • Lancashire MIND well-being coaching sessions

What we're looking for:

  • We are looking for an individual who is highly experienced with Microsoft packages such as Word and Excel

  • Previous experience of working in a busy, office environment is essential

  • Delivering strong results across a range of important administrative tasks with demonstrable autonomy

  • An excellent eye for detail with the ability to use your initiative and follow logic

  • Experience of outbound calling and email contact

  • Strong attention to detail and accuracy

  • Ability to work well in a busy office environment and prioritise tasks accordingly

  • Strong customer service skills

  • Excellent organisational and time management skills

  • Effective communication skills, both written and verbal

  • Start: 04/09/2023
  • Duration: ASAP
  • Rate: Up to £14169 per annum
  • Location: City of Preston, England
  • Type: Permanent
  • Industry: Customer_services
  • Recruiter: Service Care Solutions Ltd
  • Contact: Lynne Spofforth
  • Tel: 01772 208 956
  • Fax: 01772 471473
  • Email: to view click here
  • Posted: 2023-08-16 18:53:39 -

  • View all Jobs from Service Care Solutions Ltd