Customer Service Executive

ARCH Finance, have a great opportunity for a part time customer service executive to join an established Finance team, based in Preston.

This is a part time opportunity, working 9.30am - 2.30pm, 5 days a week.

In your role as customer service executive, you will need to be dedicated and self-motivated, with the ability to work on your own initiative.

You will have a real passion for helping a business grow and providing the best customer service Possible, to both internal and external customers.

You will need to be driven and have a real desire for customer resolution.

You will be joining a great team, with a great culture.

The ideal candidate will be a highly organised individual with the necessary drive and focus, who is able to work autonomously in a busy office environment.

Your Role will involve:

• Answering incoming calls to Arch Finance


• Helping manage the Arch Finance mailboxes (Outlook)


• Helping and supporting client with queries and referrals


• Complete personal illustrations and email to prospective workers in line with Professional Passport requirements


• Assist with the compliance process where required, and ensuring all relevant information is kept updated


• Supporting the Account Manager were directed or in his/her absence


• Dealing with account enquiries


• Candidate and client contact via all communication channels


• Achieving KPI's and call figures

What's on offer:

• A great team working environment


• Fruit deliveries twice weekly


• Salary £14,169


• Part time opportunity, working 5hrs per day over a 5-day working week


• There is a high level of flexibility with this role, so happy to discuss options


• Family-friendly policies


• Salary Sacrifice Pension Scheme, Cycle Scheme & Tech Scheme


• Workplace Nursery Scheme


• 30 day's annual leave (inclusive of public holidays) increasing by 1 day per each year of service up to 5 years


• Lancashire MIND well-being coaching sessions

What we're looking for:

• We are looking for an individual who is highly experienced with Microsoft packages such as Word and Excel


• Previous experience of working in a busy, office environment is essential


• Delivering strong results across a range of important administrative tasks with demonstrable autonomy


• An excellent eye for detail with the ability to use your initiative and follow logic


• Experience of outbound calling and email contact


• Strong attention to detail and accuracy


• Ability to work well in a busy office environment and prioritise tasks accordingly


• Strong customer service skills


• Excellent organisational and time management skills


• Effective communication skills, both written and verbal