Customer Services Representative - Financial Services

Job Description:

Are you seeking your next Customer Services Representative role within the financial services sector? If this sounds like you, we have a great opportunity for you!

Our Client, a global financial services business based in Edinburgh, is recruiting for a Customer Service Representative to join them on an initial 12-month contract.

Essential Skills/Experience:

  • Relevant experience in a contact centre team dealing with phone, email and written contact with customers is essential

  • Relevant experience in the financial services industry is desirable.

  • Working knowledge of Microsoft Word and Excel

Core Responsibilities:

  • Be the voice of the customer, maintaining open and transparent communication with customers

  • Day to day processing of activities within the department to ensure that all tasks are processed in accordance with agreed procedures and controls

  • Resolution of customer requests within the framework

  • Ensure consistent delivery across all customer-facing teams

  • Highest skill levels, in engaging customers over ‘phone and where appropriate in responding to emails and written work as directed by the management team

Core-Asset Consulting is an equal opportunities recruiter and we welcome applications from everyone irrespective of age, disability, gender, gender identity or expression, race, colour, ethnic or national origin, sexual orientation, religion or belief, marital/civil partner status or pregnancy.

Job reference: 15449

To apply for this vacancy applicants must be eligible to work in the UK in accordance with the Immigration, Asylum and Nationality Act 2006.

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Core-Asset Consulting offers specialist recruitment services to asset management, accounting & finance, asset servicing, legal and the wider financial services sector in Scotland.


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