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Customer Service Representative

Job Description:

Do you have experience in providing excellent customer service across a range of platforms including phone, email and web chat? If this sounds like you, we have a great opportunity for you!

Our client, a global financial services business based in Edinburgh, is recruiting for Customer Service Representatives to join the business on an initial 6 month temporary contract.

Essential Skills/Experience:

  • Digitally savvy with experience supporting customers via phone, e-mail, web & video chat providing real time support

  • Customer service focused, being responsible for the customers' experience including comprehensive issue resolution

  • Problem solving skills - when presented with a customer request find a solution calmly and optimally

  • Organisation skills - ability to multi task and sort large amounts of information, record, track and document with detail and accuracy

  • Great teammate who is self-motivated and has the ability to work independently in a fast-paced, constantly evolving digital environment

  • Digital literacy and knowledge (software, email, video chats)

  • Excellent verbal and written communication skills and ability to influence key partners

Core Responsibilities:

  • As our customers' first point of contact, you'll be the friendly voice of the business, providing world-class customer service, troubleshooting, through our telephony, webchat and digital support channels

  • Receive, listen and promptly respond to customers queries using your expertise, creativity, and passion to meet their needs

  • Utilise your digital expertise to support in driving customer adoption and speed of response in driving right first time resolution

  • Maintain experienced knowledge and awareness of the market we operate in, keeping up-to-date with digital market place ensuring expertise are translated into creative solutions

  • Championing the Customer providing valuable feedback to support continuous improvement through route cause analysis and tracking general patterns

  • Reporting issues to IT to reduce failure demand as quickly as possible

  • Support our customers in becoming Digital Adopters, being an advocate of our systems

Core-Asset Consulting is an equal opportunities recruiter and we welcome applications from everyone irrespective of age, disability, gender, gender identity or expression, race, colour, ethnic or national origin, sexual orientation, religion or belief, marital/civil partner status or pregnancy.

Job reference: 15429

To apply for this vacancy applicants must be eligible to work in the UK in accordance with the Immigration, Asylum and Nationality Act 2006.

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Core-Asset Consulting offers specialist recruitment services to asset management, accounting & finance, asset servicing, legal and the wider financial services sector in Scotland.