Council Tax Customer Service Officer – Basildon

£25ph

Full Time / Hybrid

Duties/Responsibilities:

• Interpretation of Council Tax legislation, ensuring that processes and decisions apply in accordance with law and policy guidelines.
• To have an understanding of the Local Council Tax Support Scheme in accordance with local policy and guidelines.
• Make simple changes in respect of Council Taxdiscounts.
  
  Ensure that demand notices are issued in a timely manner, referring any matters of doubt to a Senior Billing and Compliance officer.
• Undertake enquiries to identify exemptions, discounts and reliefs from council tax.
• Verify and validate information, making all necessary calculations to determine entitlement and notifying customers accordingly.
• Liaise with Outreach and Engagement Officers in relation to establishment of liabilities, reliefs and other queries, and claims for benefit and LCTS.
• To maintain an awareness of current legislation, policy and guidance relating to Council Tax.
• Answer queries from customers for clarification of Council Tax liability, referring any errors discovered to the billing team.
• To liaise with all internal and external partners as required.

To find out more information please contact Lucie at Billyf@4recruitmentservices.com

Recruitment is done in line with safe recruitment practices.

We are an equal opportunity.