Service Advisor – £24.5K Basic + Bonus £28.5K+ OTE – Main Dealership - Falkirk

Holt Automotive is working on behalf a franchised main dealership in Falkirk.

They have the requirements for an experienced Service Advisor to join their successful Aftersales team.

Previous experience within a dealership / garage environment required.

Must have full driving licence. 

- Monday to Friday + Saturdays on a rota basis.
- Full training provided
- OTE of £28K+

Key role and responsibilities for this Service Advisor role in Falkirk: 

- Ensure customers are aware of service and repair work required to their vehicles in a professional manner
- Advise on estimated costs of repairs and work to be undertaken
- Sell additional products as appropriate to customers’ needs
- Advise on timescales and collection arrangements
- Produce job cards on in-house computer system
- Update customer and vehicle records
- Document all warranty work in accordance with manufacturer policy
- Preparation and completion of invoices

Minimum requirements for this Service Advisor role in Falkirk:

- Experience in a similar role, as a Service Admin / Service Advisor or similar
- An ability to sell additional products and services to customer
- Experience of using commercial databases
- Excellent communication skills and the ability to deliver outstanding customer service
- The ability to manage multiple tasks

 
Service Advisor – £24.5K Basic + Bonus £28.5K+ OTE – Main Dealership - Falkirk