Harper May
This job has been posted for more than 30 working days and has expired.

Support Engineer

We are working with a global brand who has an exciting 2nd Line Support Engineer role.

The successful candidate will be providing support to end users whilst working closely with partners.

Technical support will encompass hardware, software, network support.

 

Responsibilities:


  • Monitoring of support tickets and answering support calls.
  • Logging all issues and resolutions in the ticket system.
  • Provide both deskside and remote IT Technical support over the end user compute environment and OS layer.
  • Prepare and deliver appropriate technology to end users including but not limited to notebooks, desktops, tablets, smartphones and all related peripherals.
  • Liaise with colleagues and other core platform support partners where required to maintain effective cross system management information flow.
  • Administration of Active Directory (AD) system

 

Skills Required


  • An understanding of computer hardware and operating systems - desktop and mobile.
  • Experience of Office 365 administration.
  • Exposure to Microsoft Intune MDM and endpoint management.
  • Previous experience of supporting the Microsoft stack server services such as IIS, SQL, WSUS.
  • Understanding of Azure Active Directory and administrative tasks.
  • Exposure to server/client virtualisation solutions; VMware, V-Sphere.
  • Knowledge of network architecture LAN/WAN/WLAN
  • Experience of working with and supporting unified communications.
  • Strong verbal and written communication skills.
  • Logical system and problem analysis skills.
  • Good time and priority management.
  • Positive attitude to all issues and willingness to help.
  • Proven experience of working in a busy IT department, working closely with colleagues to support remote users in a multisite environment.
  • MCSE certified or MCSA equivalent, or relevant experience would be advantageous.