Food Alert Office/Flexible Remote.
Hours of work 7.5hrs daily ranging between 7-30am and 6-30pm
Reporting to Planning Manager

Purpose of the role
, To coordinate and plan consultant diaries
, To manage and co-ordinate Group client audit scheduling

Key duties, responsibilities and objectives

, To manage designated Consultant diaries.
, Booking audits, whether announced or unannounced to the client in designated Consultant diaries, ensuring that billable targets are consistently achieved.

, Booking of set-up visits and/or other reactive visits to client premises such as AFP investigations, consultancy support etc.

, Co-ordinating the management of group client audit scheduling, ensuring that all audits are booked within agreed calendar dates.

, Amending or adjusting diary entries as and when required to meet Client or Consultant requirements.

, Developing a good working relationship with designated Consultants and liaising with them to ensure that diaries are appropriately and suitably managed.

, Advising the Planning Manager/Operations Director of any no-show or no-access events for their dedicated Consultants.

, Working as a team player within the Planning Team, assisting other members of the team on an as-and-when-required basis, including providing cover for other Planning Team members during periods of annual leave/sickness.

, Monitoring the Planning Inbox and responding to client queries within a timely manner as detailed in Planning Procedures.

, Following Planning Team operational procedures at all times.

Responsible for

, Management of relationships with designated Consultants
, Management of designated Consultant diaries
, Booking of audits, set-up visits, consultancy sessions any other client site visits
, Liaising with group clients and managing audit schedules

Person Specification

Working in scheduling/planning role, preferably within the catering and hospitality environment

Personal Competencies

, A strong customer focus and excellent relationship-building skills
, Strong process analysis skills, with a focus on optimising service provision.

, Excellent interpersonal skills.
, Strength of character and the ability to achieve positive change.

, Ability to work as part of a team
, Willingness to learn and develop

Specific Knowledge

, Proficient in the use of MS Office applications
, Knowledge of the food safety and health and safety environment,
, Health & safety related qualifications are beneficial

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