Zest Business Group

Optical Customer Service Advisor

A full time Optical Customer Service Advisor is required to work for a lens manufacturer based in Caerphilly, Wales within their customer service department.

The company provides Optical lenses/glazing services to Opticians all across the country.

Optical Customer Service Advisor - Role

  • To resolve all returns queries in a timely, accurate and consistent manner by ensuring that glasses are analysed accurately and data from company MI systems is used to give the correct information and outcome.

  • To ensure that departmental KPI's are met on a daily/monthly basis.

  • To provide technical information regarding frames and lenses to Opticians

  • When applicable, to supply advice on the dispensing of glasses in order to resolve queries from practices

  • To build a rapport with key clients

  • To deal with inbound calls/queries in a polite and efficient manor - ensuring the customer is left satisfied.

  • To fully interact with the supply chain across the relevant sites

  • To support the coaching and monitoring process within the returns team and to ensure that calls made to store comply with all the relevant criteria making a 'perfect call'

Optical Customer Service Advisor - Requirements

  • Previous experience of working as an Optical Assistant

  • Attention to detail

  • Organised

  • Able to build rapport

  • Good at multitasking

  • Excellent customer service skills

Optical Customer Service Advisor - Package

  • Working 37.5 hours a week

  • Monday to Friday 9am to 5pm

  • Salary between £20,000 to £23,000

This is an excellent opportunity for an Optical candidate to work within a different environment whilst still ensuring your offer excellent standards of customer service at all times.

To apply for this role please send a copy of your CV or alternatively call 0114 238 1726.

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