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Tenancy Sustainment Office

4Recruitment Services are seeking  a Tenancy Sustainment Officer to work for a housing association based in Leatherhead, Surrey.

You will be providing a tenancy sustainment service to meet the needs of individuals and families living in the clients  Housing properties delivering complex case management under the Advice and Support Process with the outcome of preventing evictions and enabling sustained tenancies.

  • The working hours are Monday to Friday, 9am – 5pm.
  • Hybrid Working - working from home, visiting tenants in their homes and meet in the London office once a month


  • Manage complex case work end to end referred under the Advice and Support process face to face and over the phone with the aim of preventing evictions and enabling sustained tenancies.
  • Develop and maintain positive relationships with internal staff and external agencies such as Police, Fire Service, Mental Health Teams, Local Authorities, Social Services, and other statutory services to create an individual action plan with the objective of ensuring a successful sustained tenancy.
  • Managing complex case work referred under the Advice and Support process by collating all necessary documentation to facilitate decision making in line with relevant policies, procedures, statutory or regulatory guidance and keep accurate, up to date records of actions taken to assist in case management and reporting requirements.

    To ensure a high quality Sustainment service is delivered to residents.
  • Manage the outcomes of your cases by keeping up to date records of all activities and outcomes of each case to enable accurate monthly performance reports and case reviews to be completed with your line manager.
  • Refer all safeguarding cases in line with current policies and procedures to contribute to making our residents safe and protecting them from harm, neglect, abuse and injury


  • In depth knowledge of social housing management
  • Demonstrable experience of managing cases and working with vulnerable individuals/families
  • Demonstrable experience of liaising with and sign-posting to support agencies and statutory agencies
  • Knowledge of relevant legislation, current issues within the housing sector, impact of homelessness
  • Able to interpret rent accounts
  • Knowledge and experience of hoarding, and the inter-agency work to deliver outcomes
  • Ability to deal calmly with vulnerable/angry/distressed residents and assist them to look at a range of options to manage their tenancy successfully
  • Experience of working with external agencies to ensure solutions
  • Experience in identifying safeguarding cases, up-dating on actions, recording outcomes, involvement with serious case reviews

What we offer:

  • 24 hour one on one specialist consultant based within your geographical area
  • 4Recruitment Services Employee Benefits Programme
  • Our own dedicated payroll support ensuring you get the full benefits of your payment

Recruitment is done in line with safe recruitment practices.

4Recruitment Services is an equal opportunities employer.

To discuss this vacancy in further detail or any other vacancies , please contact our Team on 0800 988 6307 or email  gpadmin@4recruitmentservices.com.