Operations Director

Operations Director (Soft Services FM)

Location: North West, UK

Salary: Up to £65,000 per annum

Company Overview:

We are looking for a leading facilities management company specializing in soft services solutions.

With a strong presence in the North West region, they are committed to delivering high-quality and sustainable FM solutions to their clients.

Position Overview:

We are seeking a dynamic and strategic Operations Director to lead our Soft Services in the North West.

In this role, you will be responsible for overseeing the operational delivery of a portfolio of clients worth around £6mil, ensuring excellence in service delivery, client satisfaction, and team performance.

Key Responsibilities:

Lead and mentor a team of operational managers and supervisors, providing guidance, support, and development opportunities to drive performance and achieve business objectives.

Develop and implement strategic plans and initiatives to optimize operational efficiency, enhance service quality, and achieve business growth targets.

Establish and maintain strong client relationships, acting as a trusted advisor and addressing client needs and concerns promptly and effectively.

Drive continuous improvement initiatives to streamline processes, enhance service delivery, and maximize client satisfaction.

Ensure compliance with relevant health and safety regulations, quality standards, and industry best practices across all operational activities.

Collaborate closely with other departments, including sales, HR, and finance, to align operational strategies with overall business objectives and priorities.


Proven experience in a senior leadership role within the soft services facilities management industry.

Strong knowledge of soft services solutions such as cleaning, janitorial services, and hospitality management, with a track record of delivering high-quality and innovative solutions.

Excellent leadership and management skills, with the ability to inspire and motivate teams to achieve exceptional results.

Strategic thinker with the ability to develop and execute effective operational plans and initiatives to drive business growth and success.

Strong interpersonal and communication skills, with the ability to build and maintain positive relationships with clients, stakeholders, and team members.

Relevant qualifications or certifications in facilities management or related field would be advantageous.


Salary up to £65,000 per annum, depending on experience

Opportunity to lead and make a significant impact within a growing and innovative company

Comprehensive benefits package including pension, healthcare, and performance-based incentives

Collaborative and supportive work environment with a focus on employee development

If you are a strategic leader with a passion for delivering excellence in soft services facilities management, we want to hear from you! Take the next step in your career and join us in shaping the future of FM in the North West.

We are an equal opportunity employer and welcomes applications from individuals of all backgrounds and experiences.

Apply now by submitting your CV and a cover letter outlining your relevant experience and why you are the perfect fit for this role.

Join us in driving operational excellence and delivering exceptional soft services solutions to our clients in the North West!

Job Types: Full-time, Permanent

Pay: £50,000.00-£65,000.00 per year

  • Start: ASAP
  • Rate: £55000 - £65000 per annum + company car and fuel card
  • Location: Manchester, England
  • Type: Permanent
  • Industry: Catering
  • Recruiter: CV Bay Ltd
  • Contact: Alice Patterson
  • Tel: +44(0)121 366 9016
  • Email: to view click here
  • Posted: 2024-04-11 14:40:16 -

  • View all Jobs from CV Bay Ltd

Share Job