Housing Options Officer Chagossian Response Team

Housing Options Officer Chagossian Response Team
Temp, (3-6 Month Contract)
Full Time - 37 Hours per Week
Hybrid and Office Based - Office twice a week

An exciting opportunity awaits for an experienced Housing Options Officer to join the Chagossian Response Team on a short-term contract basis.

We are seeking individuals passionate about delivering quality customer-centered services in response to an emerging area of demand.

You'll be required to deal with large case loads (+50), ideally you'll be able to use Civica (Abitras/ H clic).

French speaking or French Creole speaking would be ideal.

Key Responsibilities:

  • Delivering end-to-end housing options services, including processing homeless applications, providing advice, handling temporary accommodation placements, and discharging housing duty.

  • Providing comprehensive housing advice to prevent homelessness, enabling informed decisions and maximising housing utilisation across all tenures.

  • Implementing all aspects of statutory homelessness duties in accordance with relevant legislation and statutory duties.

  • Attendance at community drop-in events is a requirement of the role.


  • At least 5 years' experience in a busy local authority housing options field.

  • Excellent interviewing, negotiation, and written communication skills.

  • Ability to manage a caseload, meet deadlines, and work proactively to prevent homelessness.

  • Proficiency in standard IT packages and proven decision-making skills.

  • Detailed knowledge of relevant legislation, including the Housing Act 1996, Homelessness Reduction Act 2017, and Localism Act 2011.

  • Valid driving license with access to a reliable vehicle for work purposes with business insurance.

  • DBS standard check required.

If you are interested in this position and meet the above criteria, please send your CV now for consideration.

If you require any additional information regarding the position, please call Alex at Service Care Solutions on 01772 208 966 or send an E-Mail to alex.yates@servicecare.org.uk

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