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Project Manager

  • This role will support departments, customers, and internal business process.

    activities across the business through the effective use of Business Solution.

  • Hands-on technical lead who can make complex configuration changes to support business processes.

  • Manage the analysis,configuration, testing and implementation of the Business Solution

  • Manage the development the Business Solution and associated systems.

  • Ability to follow prescribed methodology in understanding the current business processes,gathering requirements, and producing a specification that will form the basis of the new system.

  • Maintain all required documentation including process maps and specifications to support the business change and development programme.

  • Consider and evaluate the opportunities and potential risks attached to the recommendations made suggesting appropriate mitigation options.

  • Collaborate across all levels of the business from Executives to end users to fully understand their needs.

  • Collaborate with developers and business partners for system enhancements and upgrades.

  • Fully own the Business Solution.Defend data quality,preserving a view of engagement behavior to understand communications performance/KPIs.

  • Manage all future changes, releases, updates,and enhancements to the system.

  • Identify continuous improvement opportunities for assigned systems and processes.

  • Provide end user training, ensuring process and procedures are always followed.

  • Work closely with internal teams to establish data insights, quality/knowledge of the data and develop reporting views to visualise performance of programmes & campaigns.

  • Use insights and analytics to refine concepts and deliverables.

  • Any other reasonable duty that falls within your capabilities.


  • We are looking for someone who can take complex systems and create clarity,simplicity and be able to share their findings with the wider team.

    You will be inquisitive and have no issues with asking lots of questions, or for diagrams or documentation of existing systems to help you discover more.

    You bring people together to dive into problems, ensuring you do not become the centre of all knowledge.

  • You engage stakeholders and understand the objectives using empathy.

    You will need to be patient and proactive to understand what people do, not just what they say they do.

  • You will have the skills and confidence to identify and engage key business stakeholders and other development to build a clear picture of requirements using shared context and domain language that everyone understands.

  • Demonstrative success in implementing and developing a Business Solutions platform for data management.

  • Ability to manage and prioritise multiple projects from messaging and channel strategy to design and technical requirements.

  • Proven track record of turning data insight into commercial, actionable recommendations.

    Experience with Microsoft Dynamics 365.

No terminology in this advert is intended to discriminate on the grounds of gender, race, age, national origin, sexual orientation, and we confirm that we are happy to accept applications from persons of any age or experience for this role.