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Change Manager

This position will create and implement change management strategies and plans that maximise internal and external adoption and usage and minimise resistance and will work to drive faster adoption, high ultimate utilisation and proficiency with the changes that impact employees and clients/brokers.

Assessing change management needs by collaboratively working with client(s) to conduct needs analysis.

Delivering service to business units by providing resource to lead Business Readiness planning and oversight over readiness deliverables.

  • Develop and apply a structured methodology/framework for change management for Europe.


  • change management activities for some projects whilst driving/coaching/influencing others to do the same elsewhere.

  • For some projects, lead the planning and execution of all change management activities pre and post implementation to ensure the internal and external stakeholders are ready for the change when it occurs and rapidly adopt the change following implementation.

  • Apply a change management process and tools to create a strategy to support the adoption of the changes required by a project or initiative.

  • Manages development and approval of Business Readiness Implementation Plan.

    Develop pilot strategy and influences development of release plan/schedule.

  • Ensures the appropriate resources are engaged to ensure the development of new processes as a result of functionality.

  • Consult and coach project teams and managers.

    Monitor their progress and the success in their plans Integrate change management activities into project plan.

  • Support and engage senior leaders.

  • Create actionable deliverables for all plans.

    Assess the change impact:

  • Ensures there is a process for collecting and communicating field issues /impacts to the project team(s).

  • Manages pilot coordination, planning and, delivery of results of pilot - ensuring proper communication summarising and compiling to stakeholder groups.

  • Identify, analyse and prepare risk mitigation tactics.

    Identify and manage anticipated resistance.

  • Complete change management assessments.

    Evaluate and ensure user readiness.

  • Define and measure success metrics and monitor change progress.

    Support communication efforts

  • Raises awareness of new technology and/or business initiatives coming to end users to broad audiences.

  • Support the design, development, delivery and management of communications.

  • Supports overall program communication and marketing to the field (internal and Brokers).

    Ensure communication plans are in place to reach targeted audiences in a timely manner.

  • Assists in communicating project rollout timelines, new or changed functionality, etc.

    to the field and activities that require reinforcement from the readiness and change management perspective.

  • Participates in ensuring the development of the baseline communication materials to articulate functionality being delivered.

  • Manages field coordination to support implementation through relationships with business units' operations and underwriting groups.

  • Support training efforts:

  • Provide input, document requirements and support the design and delivery of training programs.

    Assists in identifying and planning training requirements (or identification of SME) for the impacted groups based on TIA.

  • Ensures training schedules and deliverables are on track and will work to ensure engagement from teams (supporting the TIA).

  • Provides direction and planning input to support training delivery based on overall readiness plan and objectives ensuring the intersection and coordination.

  • Perform other duties as assigned.

No terminology in this advert is intended to discriminate on the grounds of gender, race, age, national origin, sexual orientation, and we confirm that we are happy to accept applications from persons of any age or experience for this role.