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Insight Analyst

As the Insight Analyst you will be working within one of the best known and admired brands in the world - where you will be helping to support the implementation of a New Survey Platform, and to develop and support the reporting process across Europe for their Customer Service Operations.

Hybrid role - 3 days in the Office, 2 days working from home

Key duties include:

  • Managing the day to day operations of Qualtrics XM platform surveys and feedback.

  • Scripting questionnaires including skip logic dashboard development and data collection.

  • Customer Experience data analysis insights.

  • Data interpretation and storytelling leveraging analytics on the Qualtrics platform.

  • Providing 1st line of support for customer service requests, and creating tickets for 2nd line support if required.

Skills & experience:

Essential -

  • Experience with one or more SaaS survey platform experience technology (Qualtrics or Medallia.)

  • Ability to configure the Qualtrics platform.

  • Ability to support Customers with in-depth Qualtrics platform knowledge.

Hours of work:

37.5 hour week - can be worked flexibly within the hours between 7am - 7pm.

Benefits include:

  • 25 days annual leave

  • Up to 15% discretionary performance based bonus per annum

  • Defined Contribution Pension (up to 4% employee, up to 8.5% employer)

  • Permanent Health Insurance

  • Private Medical Insurance

  • 4x Life Assurance

  • £35 per month Flexible Benefits allowance , e.g.

    gym, travel insurance, life assurance, health assessment, dental insurance, etc.

If this insight Analyst role is of interest, then please apply now.