Insight Analyst
As the Insight Analyst you will be working within one of the best known and admired brands in the world - where you will be helping to support the implementation of a New Survey Platform, and to develop and support the reporting process across Europe for their Customer Service Operations.
Hybrid role - 3 days in the Office, 2 days working from home
Key duties include:
- Managing the day to day operations of Qualtrics XM platform surveys and feedback.
- Scripting questionnaires including skip logic dashboard development and data collection.
- Customer Experience data analysis insights.
- Data interpretation and storytelling leveraging analytics on the Qualtrics platform.
- Providing 1st line of support for customer service requests, and creating tickets for 2nd line support if required.
Skills & experience:
Essential -
- Experience with one or more SaaS survey platform experience technology (Qualtrics or Medallia.)
- Ability to configure the Qualtrics platform.
- Ability to support Customers with in-depth Qualtrics platform knowledge.
Hours of work:
37.5 hour week - can be worked flexibly within the hours between 7am - 7pm.
Benefits include:
- 25 days annual leave
- Up to 15% discretionary performance based bonus per annum
- Defined Contribution Pension (up to 4% employee, up to 8.5% employer)
- Permanent Health Insurance
- Private Medical Insurance
- 4x Life Assurance
- £35 per month Flexible Benefits allowance , e.g.
gym, travel insurance, life assurance, health assessment, dental insurance, etc.
If this insight Analyst role is of interest, then please apply now.
- Start: flexible
- Rate: £40000 - £50000 per annum + 15% bonus
- Location: Chertsey, England
- Type: Permanent
- Industry: IT
- Recruiter: Polar Recruitment Services Ltd
- Contact: Kevin Long
- Tel: 02380 001179
- Fax: +44(0)23 8000 1193
- Email: to view click here
- Posted: 2024-04-30 14:48:30 -
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