Zest Business Group

Opticians Operations Manager

An expanding group of independent Opticians across the UK, are looking for a full time Operations.

Ideally based in the Leeds/Manchester area, your territory will include Teesside down to London.

Operations Manager - The Role

  • Medium sized independent group of Opticians with 26 current locations across the UK

  • Planned expansion in the future

  • New role to oversee daily activities of the business

  • Opportunity to directly impact and influence the growth and success of the company

  • Constant communication with Head of Operations and Practice Managers to ensure proper operations of the company

  • Develop, implement, and maintain business standards and best practice

  • Work with practices to increase the efficiency of existing processes and procedures to enhance the company's ongoing successes

  • Lead, motivate, and support teams within a time-sensitive and demanding environment, including practice development plans and problem resolution.

  • Manage data collection for the updating of metrics to achieve productivity targets, eliminate errors, and deliver excellent customer service.

  • Partner with cross-functional teams to improve systems.

  • Full time role working Monday to Friday

  • Regular travel involved

  • Salary around £35,000 plus car allowance and travel expenses

Operations Manager - Requirements

  • Management experience within optics - 5 years +

  • Regional or operations experience would be an advantage

  • Excellent ability to delegate responsibilities while maintaining organizational control of branch operations and customer service.
    Knowledge of practice management software and an aptitude for learning new applications

  • Exceptional communication and relationship building skills.

  • Customer service focused mindset

  • Ability to use Microsoft Office/Google Business Suite

  • Strong IT skills

To avoid missing out on this opportunity, please send your CV across to Rebecca Wood using the ‘Apply' link as soon as possible.

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