ASB Officer

ASB Officer
Cardiff, Wales
Full Time

We are searching for a prospective Anti-Social Behaviour Officer to join a team based in Cardiff on a full time, temporary basis.

The ASB Officer will provide a dynamic and people-focused service across the area, working with tenants, residents, and the local community, and will be committed to addressing and preventing anti-social behaviour through proactive measures and community engagement.

The role involves managing ASB cases, investigating complaints, maintaining appropriate records, and overall providing excellent customer service in all areas.
The ideal candidate will have the following skills and experience:

  • Previous experience in a role involving ASB Management

  • Knowledge of housing, civil, and criminal law, including the Anti-social Behaviour, Crime, and Policing Act 2014

  • Ability to take responsibility for own safety and create a safe working environment

  • Empathetic and respectful towards residents/customers, value diversity

  • Ability to work positively within their own team and the wider team

  • Ability to use initiative when operating alone and works well under pressure

Role Expectations

  • Manage ASB cases, including supporting complaints, completing risk assessments, investigating allegations, and taking appropriate action to resolve issues

  • Conduct interviews with complainants, witnesses, and alleged perpetrators

  • Take appropriate action against perpetrators of ASB, ensuring the safety of the complainants

  • Work alongside the local Council's Housing Options Centre providing alternative and emergency accommodation for high risk cases

  • Prepare statements for court and attend court where necessary

  • Attend evictions where necessary

  • Monitor CCTV and noise recording equipment, keeping in compliance with relevant legislation

  • Liaise with external partner agencies and work collaboratively

  • Work flexibly, including attending evening and occasional weekend meetings

If you are interested in this position and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call Beth at Service Care Solutions on 01772 208 966 or send an E-Mail to

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