Customer Success Manager
Customer Success Manager
Job title: Customer Success Manager
Location: Plymouth (hybrid)
Industry: IT Managed Service Provider
Management responsibilities: Run a small team of Customer Success Executives
Salary: £30-40k
Overview
We are working with an established IT Managed Services Provider in Plymouth who are currently looking for an experienced Customer Success Manager to lead the Customer Success team and build on what is an already performing group.
You will need to be able to commute to the Plymouth office regularly as that is where the team is based, however there will be a hybrid split and a requirement for visiting enterprise clients within the South West, so a full driving license is also essential.
The Role
Managing a small team of Customer Success Executives, as the Customer Success Manager, you will not only bring energy and enthusiasm to the role, with the natural ability to quickly establish a rapport with your client stakeholders, but you will bring that same energy and passion as a leader of people, setting direction, supporting and coaching and to representing the Customer Success Team within the company's wider Management Team.
The Customer Success Manager will be working closely with some of the company's Enterprise Accounts
The role requires a candidate who is driven, solution focused, who can collaborate with internal and external stakeholders, and who has a proven track record of working within a fast-paced environment whilst setting goals and achieving high results.
The candidate should have strong interpersonal skills.
Whilst not a technical role, the Customer Success Manager will be expected to develop and maintain a strong technical understanding of the products and services which Acronyms provide.
The role is a mix of office and fieldwork.
You are expected to attend company meetings, client meetings and networking events across as required.
Duties & Responsibilities
As a member of the Customer Success Team:
As a member of the overall company:
The Person
Having the right attitude and approach to business is crucial.
We believe strongly in our core values and expect every member of the team to embody them.
You will be expected to provide an authentic, approachable and effective leadership style as well as applying this approach to customer relationships, to deliver an exceptional experience that goes beyond expectations.
Your aim should be to create long-lasting relationships with clients and make a positive difference to their business, whilst making a positive difference to our business through strong leadership of the Customer Success Team and contribution to the Management Team.
You must have;
- A minimum five years' experience in a similar role OR in a Customer Success / Client Relationship Executive role with demonstrable leadership experience
- A driving licence and willingness to travel
- Exceptional communication and interpersonal skills
- Organised and proactive
- Driven and solution focused
- Overall sound educational background
- Basic IT knowledge (including all Microsoft packages)
It would be beneficial if you have;
- Experience of working within technology
Salary & Benefits
- £30,000 - £40,000 DOE
- 25 days of annual leave, plus bank holidays, rising by one day per year after five years of service
- Workplace pension and life insurance
- Enrolment into the company's Vitality Healthcare Scheme
- One day per year, fully paid, to volunteer and ‘give back' to a charity or local cause of your choice
- Regular social events
- Start: ASAP
- Rate: £30000 - £40000 per annum
- Location: Plymouth, England
- Type: Permanent
- Industry: Sales
- Recruiter: Perfect Path Recruitment Ltd
- Contact: Jonathan Llewellyn
- Tel: admin@superadmin.perfectpath
- Email: to view click here
- Posted: 2024-07-22 13:50:56 -
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