Customer Service Advisor train into Recruitment

Job Advertisement: Customer Service Advisor cross-train to Trainee Recruitment Consultant / Account Manager

Location: Swadlincote, East Midlands
Team: CV Bays Engineering Recruitment Team
Salary: Starting at £25,000 basic + 10% commission (first-year OTE £35,000)
Working Hours: 38 hours per week (Monday to Friday)
Holidays: 23 days (rising to 28 days over 5 years)
Benefits: Hybrid working, regular incentives, company pension, and more

Are you a customer service professional looking to make an exciting career change? Do you have a natural talent for sales and a passion for helping others? CV Bays Engineering Recruitment Team is seeking a dynamic Customer Service Advisor to cross-train as a Trainee Recruitment Consultant at our Swadlincote office.

Join our expanding team and play a key role in placing top engineering talent into manufacturing businesses across the UK.

As a Trainee Recruitment Consultant / Account Manager, you will be at the heart of our engineering recruitment team, specialising in sourcing and placing electrical and mechanical engineers who have experience maintaining and repairing manufacturing machinery.

This is a telephone-based role, so strong communication skills are essential.

You will be trained from day one to:

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  Engage with Potential Candidates: Develop the skills to confidently approach and speak with candidates about job opportunities.
  
  You'll need to be friendly, persuasive, and able to build rapport quickly over the phone.
  
  Your ability to leave engaging and detailed voicemail messages and follow up with well-crafted emails will be crucial in securing candidate interest.

  
  


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  Understand Client Needs: Learn to quickly interpret key information from engineering CVs and match this to client job specifications.
  
  You'll be focusing on roles for engineers within manufacturing businesses, particularly those involved in maintaining and fixing factory machinery.

  
  


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  Source Candidates: Conduct proactive searches using various online job boards, including Total Jobs, Indeed, LinkedIn, CV Library, and Reed.
  
  You'll be trained in Boolean search techniques to help you find the best candidates efficiently.

  
  


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  Pre-screen candidates: Conduct thorough pre-screening interviews to assess whether candidates are a good fit for the roles.
  
  This will involve reviewing CVs, understanding candidates' career histories, and asking detailed questions about their reasons for leaving previous roles.
  
  You'll need to ensure that we only represent the best candidates to our clients, as we pride ourselves on maintaining a high standard of service.

  
  


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  Write Job Descriptions: Create accurate and engaging job descriptions that attract the right candidates.
  
  You should be able to type quickly and produce high-quality online content with excellent grammar and spelling.

  
  


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  Leverage Technology: Use advanced technology, including our AI-powered internet call software and contact database, to enhance your recruitment processes.
  
  We value tech-savvy individuals who can adapt to new tools and systems.
  
  Proficiency in MS Office 365, including Outlook, Excel, Word, and MS Teams, is required.

  
  


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  Generate Leads: Engage with candidates to gather valuable market insights and leads, which can be passed on to our Business Development Consultant.
  
  This will involve discussing other interviews candidates might be attending and gathering information on hiring managers and business needs, converting these into new business opportunities.

  
  


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  Maintain Accurate Records: Accurately record all candidate interactions, client requirements, and updates in our candidate and client database.
  
  You'll be responsible for ensuring all data is up-to-date and comprehensive.

  
  

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  Strong Communication Skills: You must be an excellent communicator who feels comfortable speaking with candidates over the phone and leaving compelling messages.

  
  


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  Sales Ability: A natural talent for sales is essential.
  
  You'll need to be persuasive, driven by success, and able to sell job opportunities to candidates convincingly.

  
  


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  Attention to Detail: A keen eye for detail is critical, as you'll need to match complex CVs with specific job requirements accurately.

  
  


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  Competitiveness: The recruitment industry is highly competitive.
  
  You should thrive in a fast-paced environment where urgency and the ability to act quickly are key to success.
  
  You need to have a thick skin and sometimes lose out to competitors, but this should drive you to succeed.

  
  


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  Tech Savvy: Be an expert using technology, including AI tools, and social media platforms, and be comfortable creating engaging online content.
  
  You should be highly proficient in the MS Office 365 suite such as MS Word, MS Outlook, MS Teams, and Excel.
  
  

  
  


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  Adaptability and Commitment: Be willing to handle the occasional out-of-hours call and respond quickly to urgent client and candidate needs.
  
  Understanding the importance of these calls could significantly impact your earnings.
  
  A five-minute conversation could be worth £500 in commission to you, so you must be prepared to seize these opportunities.

  
  


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  Drive and Motivation: You must be motivated by financial rewards and driven to meet targets.
  
  High aspirations and a desire to achieve success are crucial qualities for this role.

  
  

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  Training and Support: From day one, you will receive comprehensive training on all aspects of the role, including recruitment techniques, industry knowledge, and the use of our technology systems.
  
  You'll have a dedicated coach to support you every day.

  
  


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  Career Progression: Clear pathways for career growth, with opportunities to increase your basic salary and commission earnings.
  
  As you gain experience and become an expert in your field, your basic salary and your On-Target Earnings (OTE) could reach £60,000 to £100,000.

  
  


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  Hybrid Working: Enjoy the flexibility of working from home up to two days per week.
  
  We will provide you with all the necessary IT equipment, including a laptop and access to our IT systems.
  
  We monitor all output, so we expect the same level of productivity when working remotely.

  
  


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  Incentives and Rewards: We regularly offer no-expense-spared incentives and rewards, including quarterly trips for top performers to destinations like Marbella, Ibiza, Barcelona, and more.
  
  Other incentives include visits to The Races, Henley Regatta, London outings, hotel stays, theme parks, and various activity days.

  
  


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  Additional Benefits: Company pension, car allowance target, monthly dining experiences at top restaurants, and shutdown at Christmas.

  
  

If you are a motivated, driven individual who is excited about joining a successful recruitment business with over 20 years of experience, we want to hear from you! Join us in Swadlincote and be part of our exciting journey.

Send your CV to #Sam.

If we believe you have what it takes, we will get in touch to discuss the next steps.

Join CV Bays Engineering Recruitment Team and start your rewarding career in recruitment today!