Business Administrator

Job Title: Business Administrator

Reporting to: Customer Support Team Manager

Location: Office based in Durham.

Location is flexible for the right person

Salary: £24-26K

Job Overview:

The Business Administrator will support the administrative functions within the organisation, ensuring smooth operations and providing excellent service to clients and team members.

The role involves managing daily tasks related to meter checks, liaising with energy suppliers, handling enquiries, and maintaining accurate records and spreadsheets.

Key Responsibilities:

• Ensure daily meter checks are completed.


• Liaise with energy suppliers to gather relevant sales information.


• Support objections and go-live processes with administration tasks.


• Process Zeus enquiries and information requests within agreed timescales.


• Answer general enquiries over the phone and via email.


• Liaise with suppliers for any missing information.


• Ensure all information sent out is accurate and meets quality audit standards.


• Keep trackers and spreadsheets up to date and accurate.


• Maintain confidential records and secure financial information.


• Generate necessary MI and statistics.


• Stay updated with office procedures.


• Handle ad hoc requests as required.

Required Skills and Experience:

• Experience and confidence in telephone call handling.


• Excellent written and verbal communication skills.


• Proficient in using Microsoft Office Suite, including Outlook, Word, and Excel.


• Ability to work in a fast-paced, deadline-focused environment.


• High attention to detail.


• Good organizational skills.


• Flexible and adaptable approach to work, maintaining calm under pressure.


• Ability to work both as part of a team and individually with accountability.


• Willingness to learn new tasks and take on responsibilities.

Desirable Skills:

• Experience working in the energy sector.

Job Type: Full-time

Pay: £24,000.00-£26,000.00 per year

Benefits:

• Additional leave


• Company events


• Company pension


• Free parking


• On-site parking


• Private medical insurance


• Referral programme

Schedule:

• Monday to Friday

Experience:

• Energy Administrative: 1 year (preferred)

Work Location: In person