Debt Recovery Officer

Service Care Solutions are recruiting on behalf of a local authority in the Sutton area for a Debt Recovery Officer to join their team.

Please find a description of the role below.

Hours: 36 per week

Location: Sutton

Rate: £18-£19 per hour (umbrella)

Job Description

• Debt Collection: Ensure collection of ASC legacy debt per Council policies and the ASC Charging Policy.


• Regulatory Knowledge: Stay informed about statutory and non-residential charging policies, government regulations, and the Care Act's implications on debt recovery.


• Project Reporting: Attend senior management meetings to update on project progress.


• Payment Negotiation: Negotiate payment terms with clients, considering their financial circumstances while adhering to Council and government policies.


• Customer Support: Offer clear advice on benefits and services to ensure clients receive entitlements and refer them to appropriate agencies as needed.


• Debt Monitoring: Supply timely debt monitoring reports to support effective financial management within the ASC directorate.


• Court Process Management: Manage County Court applications, prepare documentation, and represent the Council in hearings, monitoring subsequent actions.


• Payment Monitoring: Track payments, including costs, interest, and penalties, ensuring accurate records.


• Write-Off Management: Identify and manage debt write-offs in line with financial regulations and corporate policy.


• Policy Implementation: Maintain and enforce policies regarding the collection of ASC debts.


• Audit Responses: Address internal and external audit queries, Freedom of Information Requests, and other inquiries, as necessary.

If you are interested in the role, or know anyone who may be, please get in touch with Marc at Service Care Solutions on 01772 208969 or email marc.facer@servicecare.org.uk.

Service Care Solutions also offers a £250 referral bonus! So, if you know of anyone who would be perfect for this position and they are placed into work, you will receive £250 for the referral once their probationary period has been completed.

If you have any questions or queries, please don't not hesitate to ask.