CUSTOMER SERVICE ADVISOR – CREWE - £24,000 + BENEFITS

We are working with a prestige company who are on the top employers in the Crewe area.

Due to an internal promotion and continuing success, we are recruiting for experienced Customer Service Advisors to join their supportive and friendly team.

COMPANY BACKGROUND

Established over 20 years ago, the company has continued to grow.

A market leader in their field, their customers are King but so are their employees.

Our client, truly looks after their staff, recognises hard work, achievements and dedication.

They offer a relaxed but busy working environment, excellent training and support on an ongoing basis and career progression.

CUSTOMER SERVICE ADVISOR JOB PURPOSE

To represent the company and deal with all incoming queries, questions, enquiries and process orders.

Customers can contact the department via the telephone, live chat and email.

Maintaining the highest level of customer service at all times.

Ensuring every customer is a happy customer.

The successful Customer Service Advisor will be able to say YES, to the following:-

-           Are you passionate about providing excellent Customer Service at all times?

-           Do you have experience working in an office/call centre based Customer Service environment?

-           Are you PC literate using Word and Excel?

-           Do you possess excellent communication skills both verbal and written?

-           Do you want to be part of a vibrant Customer Service team?

CUSTOMER SERVICE ADVISOR KEY RESPONSIBILITIES:

• Provide a top-notch customer service experience for all customers
• Deliver a prompt and efficient service to all enquiries
• Dealing with queries via the telephone, email and live chat
• Process orders, returns, payments and refunds
• Arrange deliveries
• Resolved order issues
• Offer solutions for all queries received

CUSTOMER SERVICE ADVISOR KEY REQUIREMENTS:

• Minimum 2 years’ experience in an office/call centre customer service environment
• Have a genuine passion and interest in customer services
• Experience dealing with complaints
• Be a real “people” person
• Naturally positive communicator
• PC Literate using Word and Excel
• Excellent attention to detail
• Able to prioritise
• Attentive listening skills
• Capable, ambitious and professional

CUSTOMER SERVICE ADVISOR BENEFITS AND PACKAGE:

• Salary £24,000 (increasing as you learn and develop)
• Monthly cash incentives
• Excellent training and development on an ongoing basis
• Starting at level 1 you will quickly have the opportunity to develop and with that will come pay reviews.
• Competitive annual leave
• Working Monday to Friday 9.30am-6.00pm
• 1 in 4 Saturdays per month working 9am-5pm with a day off in lieu
• Employee assistance programme
• Company events
• Staff Recognition awards
• An open, friendly, supportive and fun working environment
• Genuine opportunity for career progression
• Cycle to work scheme
• Annual salary reviews
• Generous cash awards for long term service after 5 years
• On site parking

Follow us on twitter #awconsultingltd

In respect to the above role(s), Anderson Wright Consulting Ltd operates as an Employment Agency

CUSTOMER SERVICE ADVISOR – CREWE - £24,000 + BENEFITS