Customer Advisor

Kickstart your career and boost your experience in a leading customer focused organisation, where you’ll work as part of a supportive team.

In this Customer / Call Centre Advisor role, you will be:

• Making outbound telephone courtesy calls reminding customers of their appointments, and cancelling, rescheduling other appointments as well as receiving inbound telephone queries
  
• Ensuring all customer contact is recorded accurately and correctly using bespoke CRM systems
  
• Handling customers dissatisfaction with appropriate levels of empathy and professionalism, escalating when appropriate
  
• Other additional duties to support priorities of the Customer Engagement Centre
  

We would love to hear from you if you have the following:

• Experience working in a customer focused environment
  
• Strong IT skills with the ability to pick up new systems quickly
  
• Ability to remain calm when under pressure and working in a fast-paced environment
  
• Excellent phone skills and complaint handling ability 
  
• Worked in a similar environment 
  
• Strong attention to detail and accuracy
  

This is a temporary role for a period of 4 weeks initially with a view of being extended, working part time, 9am to 1pm, Monday to Friday and is based in modern offices in the centre of Llandudno and is accessible using public transport.  You'll be on an hourly rate of £11.44 plus benefits including weekly pay, holiday accrual and Ffit Conwy membership discount.

If this role sounds like the perfect role for you, please get in touch and apply today!