Shop Manager

Senior Store Manager - Charity Retail

Location: Portobello Road, London

Salary: Up to £30,000 per annum (dependent on experience)

Join a Growing, Impactful Charity Retailer and Make a Difference!

Are you an experienced Store Manager with a passion for retail and a heart for making a positive impact?

Our client, a well-established and expanding charity retailer, is looking for a dynamic Senior Store Manager to lead their flagship store on the iconic Portobello Road.

This is a fantastic opportunity to drive success, grow a team, and be part of a rapidly growing charity that truly values its people and the local community.

Why This Role?

• Lead with Purpose: Manage a store that's more than just a shop — it's a hub of community engagement and a force for good.


• Develop & Inspire: Lead a dedicated team and recruit enthusiastic volunteers, helping to grow both the store and the charity's impact.


• Maximise Your Potential: Use your retail expertise to maximise income generation, exceed targets, and drive new business opportunities.

Key Responsibilities:

• Collaborate with the Area Manager to ensure optimal stock levels and oversee store maintenance and health & safety.


• Drive store performance by delivering on financial and contribution targets.


• Lead, coach, and motivate your team to achieve KPIs and provide outstanding customer service.


• Recruit, train, and manage staff and volunteers, fostering a supportive and high-performing team environment.


• Implement effective visual merchandising to enhance customer experience and boost sales.


• Engage with the local community to build strong relationships and drive footfall.


• Spearhead initiatives to attract donations and grow the store's volunteer base.

What We're Looking For:

• Proven experience as a Store Manager, ideally within charity retail or the broader retail sector.


• Strong leadership and communication skills, with the ability to inspire and engage your team and customers.


• A track record of hitting KPIs and working to financial targets in a fast-paced environment.


• Hands-on experience in managing volunteers, with a passion for community engagement and supporter relationship building.


• Enthusiastic, results-driven, and adaptable with a positive, can-do attitude.


• Flexibility to work weekends and support the store's operating hours.

Desirable Skills:

• Experience in charity retail is highly desirable.


• A genuine passion for the charity sector and making a difference in the community.

What's In It For You?

• Competitive Salary up to £30,000, depending on experience.


• Career Growth: Join a rapidly growing charity where there are opportunities to develop your career further.


• Work with Purpose: Be part of a team that's making a real impact in the local community.

If you're ready to take the next step in your retail career and want to make a difference, we want to hear from you!

Apply today with your CV and covering letter to join a charity retailer that values its people and its mission.

By applying for this role, you are consenting for C2 Recruitment to hold and process your data in compliance with the General Data Protection Regulations.

To view other great vacancies at C2 Recruitment, please visit our website or call us for a confidential chat about upcoming opportunities in:

Buying & Merchandising and Ecommerce | Charity & Non Profit | Design, Technical, Wholesale & Production | Finance | HR & Talent | H&S & Compliance | Hospitality, Catering & Leisure | Marketing, Digital & Technology | Office & Administration | Property & Centre Management | Retail, Trade and Luxury Operations | Senior Appointments & Executive | Sales & FMCG | Supply Chain & Logistics & Warehouse.