Customer Service Coordinator

### Customer Service Coordinator



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*Location:

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* Mirfield


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*Hours:

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* 08:30 – 17:00 Monday to Thursday and 08:30 – 15:45 on Friday with a 45-minute unpaid lunch each day.


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*Salary:

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* £25,000

A prestigious manufacturing business in the heart of West Yorkshire is seeking a dedicated Customer Service Coordinator.

This role offers the chance to be part of a thriving team, providing exceptional service to ensure customers receive their orders as expected.

#### Benefits:
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*Competitive Salary:

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* £25,000 per annum.
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*Work-Life Balance:

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* Enjoy early finishes on Fridays.
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*Professional Growth:

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* Regular one-to-one meetings with line managers to discuss goals and objectives.
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*Team Environment:

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* Collaborate with a supportive team and contribute to cross-functional projects.
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*Health and Safety:

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* Prioritise a safe working environment with comprehensive safety standards.

#### Key Responsibilities:
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*Order Management:

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* Process and acknowledge sales orders, amend existing orders, and inform production and transport teams of any changes.
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*Customer Communication:

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* Advise customers on delivery dates, shortages, and other relevant updates.
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*Logistics Coordination:

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* Book deliveries, maintain delivery notes, and ensure all paperwork is signed and returned.
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*Database Maintenance:

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* Manage complaints and returns, raise credit notes and invoices, and update customer information.
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*Financial Oversight:

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* Check hauliers’ invoices, action daily billing runs, and raise pro-forma invoices.
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*Product Management:

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* Create new product codes and prices, and maintain load calculators.
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*Quality Assurance:

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* Participate in ISO and Ethical audits, manage quality issues, and ensure compliance with quality and audit processes.
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*Health and Safety:

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* Adhere to and promote company safety policies, ensuring a clean and safe working environment.

#### Required Skills and Experience:
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*Education:

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* GCSE Maths and English Grade 4(C) or above.
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*Communication:

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* Excellent professional communication skills for liaising with internal and external customers.
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*Administration:

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* Strong administration skills with excellent attention to detail.
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*Numeracy:

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* Highly numerate with experience in using Microsoft Office Applications.
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*Technical Knowledge:

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* Familiarity with D365 is advantageous but not essential.

This role is perfect for someone looking to make a significant impact in a dynamic and supportive environment.

Apply today to join a company that values professional growth, teamwork, and safety.



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*Aqumen Business Solutions

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* is acting as an Employment Agency in relation to this vacancy.