Salesforce Support Analyst

Job Title: Salesforce Support Analyst
Salary: £42,023 - £43,337 plus Comprehensive Benefits (Including 27.1% Employer Pension Contribution)
Hours: 37 Hours Per Week
Type: Permanent
Location: Seaham, SR7 (North-East based) OR Bishop Auckland, DL14 | Hybrid
Start Date: ASAP

Are you passionate about driving innovation through technology? Join our client's dynamic team where your expertise in Salesforce will support critical organizational objectives and enhance user experiences.

This role is pivotal to the delivery, support, and development of the Salesforce platform, ensuring its optimal performance and usability across the organization.

Key Duties and Responsibilities:

• Oversee the support and development of the Salesforce platform in line with the ICT Strategy.


• Analyze working practices, propose innovative solutions, and resolve system issues proactively.


• Assist in the development and implementation of strategic plans alongside the Business Applications Manager.


• Provide expert guidance to users on Salesforce functionalities and troubleshooting.


• Maintain up-to-date system documentation and act as a Systems Champion to promote proactive ICT usage.


• Collaborate with internal teams and external partners to resolve complex issues.


• Stay informed on the latest Salesforce developments and recommend usability improvements.


• Adhere to confidentiality, cybersecurity, and health and safety policies to ensure operational integrity.

Qualifications and Experience:

• Proven experience as a Salesforce Support Analyst or in a similar role.


• At least 1 year of Salesforce administration and analysis experience.


• Salesforce Administrator Certification is essential; Advanced Administrator or Platform App Builder Certification is desirable.


• Strong understanding of Salesforce CRM platforms and data management.


• Demonstrable experience in managing Salesforce implementations and upgrades.


• Effective communication and user training skills.


• Familiarity with Agile project management methodologies and integration tools like MuleSoft is an advantage.

If you require any additional information regarding the position, please call David at Service Care Solutions on 01772 208 966 or send an E-Mail to david.jones@servicecare.org.uk