IT Support Analyst

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IT Support Analyst (Law firm)

Location: City of London

Salary: £35,000 to £40,000

Do you have over 3 years' experience providing 1st/2nd Line Support in the professional services industry?

If so, this role could be a perfect fit for you.

About the company

My client is one of the world's largest and most diversified legal groups.

With 15 global offices and 250 + users

Position Overview

As an IT Support Analyst, this role is responsible for providing timely and effective assistance to end-users with their IT related issues.

The role ensures smooth day-to-date operations, minimises downtime and enhances user satisfaction by addressing IT concerns promptly and accurately.

Candidate Requirements

• Strong knowledge and troubleshooting of Microsoft based operating systems with emphasis on Windows 10
• Strong knowledge and troubleshooting of Microsoft Office suite (Outlook, Word, Excel, PowerPoint)
• Good knowledge of Active Directory
• Good experience in ticketing to ITIL best practices
• Good knowledge of common networking and troubleshooting
• Experience with troubleshooting network printers, MFPs and copiers
• Experience with supporting and configuring mobile devices, specifically supporting iOS platform