Ashdown is not for everyone! Please ensure you fully understand our values before applying.

We value passion, commitment, respect, and a willingness to reflect and improve.

Our existing teams are top-notch, and they want colleagues who share their dedication.

If you align with our values, we’d love to welcome you to the Ashdown family!

Please watch our short video series at www.ashdowncare.com and if you like what we see, then we would love to welcome you to the Ashdown family.

You can then come and work with highly motivated teams, with efficient, knowledgeable, and approachable managers.

You will be supported with your physical, personal, and mental health challenges whilst being assigned interesting and challenging work to help you grow, develop and live the best possible version of yourself.

You will be respected, listened to, and recognised for your efforts.

About the Role: Head of Operations

Accountable to: Assistant Director/Director

Salary: 60k per year

As Head of Operations, you’ll ensure the efficient and high-quality delivery of care services, balancing service user needs, regulatory compliance, and organisational goals.

This strategic and operational role will involve overseeing daily operations, implementing improvements, and driving a culture of continuous learning and performance enhancement.

Key Responsibilities:

• Operational Leadership & Quality Assurance: Oversee daily operations, ensure service quality, and implement processes to enhance staff performance and resource utilisation.
  
  Lead crisis management and safety protocols.
• Quality Assurance & Improvement: Develop frameworks to monitor and enhance care quality.
  
  Regularly review feedback from staff and service users to drive continuous improvement.
• Regulatory Compliance: Ensure services meet legal, regulatory, and quality standards, including CQC compliance, safeguarding, and health & safety regulations.
• Stakeholder Engagement: Build relationships with key stakeholders, including commissioners, funding bodies, and families.
  
  Represent Ashdown in external meetings.
• Team Leadership & Development: Lead a team of 200+ staff across multiple sites.
  
  Promote staff well-being, professional growth, and engagement.
• Strategic Oversight: Work with senior leadership to set goals and implement strategies for growth and efficiency.
  
  Manage budgets and oversee resource allocation.

Key Tasks:

• Conduct weekly meetings to review performance, set KPIs, and address compliance issues.
• Lead the development of the operations manual and ensure staff training aligns with company standards.
• Enhance communication and collaboration between departments.
• Implement technology solutions to improve efficiency and monitor key performance indicators (KPIs).
• Oversee audits, compliance checks, and feedback systems to continuously improve care quality.

Qualifications & Skills:

• Essential:


• Level 4+ qualification in health and social care.
• Proven leadership experience in the care or healthcare sector, managing large teams.
• Strong understanding of regulatory standards, particularly CQC.
• Financial acumen and experience in budget management.
• Excellent communication, problem-solving, and organisational skills.


• Desirable:


• Level 5+ in health and social care, Project Management qualification, or a nursing/LD qualification.

Key Attributes:

• Leadership: Ability to inspire and guide teams with empathy and decisiveness.
• Problem-Solving: Critical thinking to address operational challenges.
• Attention to Detail: Ensure precision in all aspects of the role.
• Communication: Strong verbal and written communication skills.
• Adaptability: Respond effectively to change.
• Integrity: Transparent decision-making aligned with company values.

KPIs for Success:

• Operational efficiency, staff retention, client satisfaction, and compliance with regulations.

Additional Requirements:

• Enhanced DBS clearance, two satisfactory references, and not listed on the Independent Safeguarding Authority barred list.

If this role sounds like a fit for you and you align with our values, we’d love to hear from you! Apply today and become part of a team that values your development and well-being.