Job Title: Head of Operations
Hours: Full-time, Monday to Friday 9:00 AM – 5:00 PM (with occasional out-of-hours work when required)
Salary: £60,000 - £65,000
Location: ROC Group
Reports To: Chief Executive Officer
Contract: Permanent (after 6-month probationary period)

Prime objectives

To promote and support ROC GROUP’s Vision and Values.

To provide strategic leadership and operational management of the organisation’s services.

Head of Operations is a member of the executive leadership team and working with the CEO to develop and deliver the strategic aims and objectives of ROC Group. 

The post holder will be the lead for the organisation in a designated area and across a range of projects and services whilst also ensuring delivery of the financial targets.

The post holder will lead a culture of continuous improvement, customer focus and collaborative working across the organisation.

Head of Operations plays a critical role in the organisation and the oversight of operational delivery of current services, and capacity building for future growth, development and strategic direction.  Drawing on new ideas and initiatives to enhance service performance, the postholder will be responsible for ensuring successful service delivery, outcomes and impact.  Together with other members of the Senior Leadership Team, this role is an ambassador for the organisation and will actively develop the way in which the ethos and values are implemented in all aspects of our work.

Main Duties:

• Oversee the management of existing services and the design and implementation of new services and initiatives.
• Line manage service managers to ensure effective service delivery.
• Develop new programmes to meet emerging community needs.
• Ensure services are delivered to a high standard, monitoring quality and impact.
• Lead the Designated Safeguarding Officer role.

• Contribute to strategic planning and performance targets.
• Monitor and review services to ensure efficiency and effectiveness.
• Collaborate with senior leaders to ensure resource flexibility and effective service delivery.
• Prepare reports on service performance for the CEO and Board.

• Plan and manage service budgets, ensuring alignment with operational goals.
• Monitor budgets to meet financial targets and take corrective actions when necessary.

• Identify and manage risks, minimising their impact on the organisation.

• Develop and track performance measures for all services.
• Ensure performance targets are met and prepare reports for stakeholders.

• Lead and manage teams, ensuring alignment with the organisation’s ethos and values.
• Recruit and develop a competent, motivated team.
• Foster a performance management culture with clear targets and regular monitoring.

• Build effective relationships both internally and externally.
• Ensure excellent communication across all levels.
• Anticipate and address emerging issues that may impact service delivery.

• Ensure changes to services are communicated effectively.
• Collaborate to enhance operational performance and meet strategic objectives.

• Strong IT skills, including proficiency with Microsoft Office and databases.
• Experience in managing large-scale programmes and projects.

• Act with integrity, openness, and sensitivity.
• Comply with internal policies and external regulations.
• Participate in organisational change initiatives.
• Stay informed on relevant legislation.
• Demonstrate flexibility and work outside normal hours as needed.

Key Skills & Experience:

• Strong leadership and management skills.
• Proven experience in service delivery, operational management, and budget oversight.
• Excellent communication and stakeholder management abilities.
• Ability to manage multiple projects, monitor performance, and meet strategic goals.

ROC Group is an equal opportunities employer and encourages applications from all sectors of the community.

The post holder will be expected to actively promote equality and diversity in all areas of work.