An opportunity for IT support technician to join one of the most prominent and modern legal firms based in Lincoln.

You will join as Service Delivery Technician and will be responsible for resolving incidents as well as supporting office and home based staff and meeting the service delivery demands.

You will also be responsible for making sure that the hardware and software are working correctly.

Responsibilities

Respond to end-user issue support requests from our helpdesk system.
Provide technical support and fault diagnosis.
Install and configure new IT equipment.
Support mobile phone use for the business.
Resolve incidents with printers, copiers and scanners.
Maintain appropriate utilities to protect against malware.
Implement appropriate security measures such as Bit Locker and NTFS permissions.

Candidate Requirements

Formal qualification in an IT related field.
Proven track record in supporting users.
Familiar with Windows systems and typical problems associated with it.
Comprehensive knowledge of range of IT areas.
Desktop support and installation.
Hardware and Windows OS knowledge.
Knowledge of Active Directory/Group Policy, Virtualization, Citrix, TCP/IP, Windows server, Wi-Fi.