Customer Advisor

Are you a people person with great communication skills? Looking to gain valuable experience in a customer-focused environment? Join our friendly team and make a real difference in helping customers with their appointments and queries.

In the Customer Advisor / Call Centre role, you will be:

• Making outbound courtesy calls to remind customers of their appointments, as well as handling cancellations and reschedules.
  
• Receiving inbound calls to assist customers with queries and provide solutions.
  
• Accurately recording all interactions using our bespoke CRM system.
  
• Managing customer concerns with empathy and professionalism, escalating issues when necessary.
  
• Supporting the team with additional duties to meet the priorities of the Customer Engagement Centre.
  

To be successful in the Customer Advisor / Call Centre role, you will need:

• Previous experience in a customer-focused role
  
• Strong IT skills and the ability to learn new systems quickly
  
• A calm and collected approach under pressure in a fast-paced environment
  
• Excellent phone skills, including handling complaints effectively
  
• High attention to detail and accuracy
  

This is a temporary role for a period of 8 weeks initially with a view of being extended depending on organisations needs.

You'll be working full time, Monday to Friday and you'll be based in modern offices in the centre of Llandudno (accessible via public transport). 

In return, you'll be on an hourly rate of £11.44 plus benefits including weekly pay, holiday accrual and Ffit Conwy membership discount.

If you’re ready to take the next step in your career and thrive in a supportive team environment, we’d love to hear from you.

Apply now to start your journey!