Complex Care- Bookings Consultant

Role title: Bookings Consultant

Location: Durban, South Africa

Role Overview:

The Bookings Consultant plays a pivotal role in facilitating the booking process and ensuring seamless customer experiences within the organization.

This role is responsible for handling customer bookings, addressing inquiries, and supporting the billing team to ensure accuracy and efficiency.

The Bookings Consultant will provide exceptional service, resolve issues, and assist in maintaining compliance with company policies.

Effective communication and coordination with various departments and stakeholders are essential aspects of this role.

This role is crucial in delivering a high-quality customer experience and ensuring the efficiency of booking processes.

The Bookings Consultant should be proactive, detail-oriented, and adapt to managing multiple tasks in a dynamic environment.

Key Responsibilities:

, Facilitate and manage the booking process to meet client and company requirements, by completing and filling client rotas in advance.

, Accurately enter and confirm bookings in the system, ensuring timely and accurate communication with customers and field workers.

, Identify and resolve booking discrepancies and issues promptly.

, Assist in ensuring accurate billing by verifying booking details and processing related documentation.

, Address customer and internal inquiries related to bookings and billing, escalating complex issues to the relevant team members.

, Support the resolution of billing discrepancies in collaboration with the Billing Manager.

, Provide prompt and courteous support to customers and field workers regarding booking and billing matters.

, Handle customer complaints or issues with professionalism and ensure timely resolution.

, Contribute to the preparation and analysis of rotas and reports related to bookings and customer interactions.

, Maintain accurate and up-to-date records of bookings, customer communications, and relevant documentation.

, Adhere to company policies and procedures related to bookings and billing.

, Support the implementation and maintenance of standard operating procedures for booking processes

, Collaborate with various departments, such as Registration and Compliance, Recruitment, and Clinical, to ensure smooth coordination and resolution of booking-related issues.

, Assist in training new staff members on booking procedures and best practices.

, Utilize booking systems effectively to manage and track customer bookings.

, Provide feedback on system functionality and assist in identifying areas for improvement.

Work experience and knowledge

, Proficiency in using scheduling software and other related systems

, Familiarity with the Care Standards Act 2014 and other relevant healthcare legislation is an advantage

, Strong organizational and multitasking abilities

, Excellent customer service, relationship-building, and communication skills

, Proficiency in booking procedures and customer management

, Analytical and problem-solving skills

, High attention to detail and accuracy

Education:

, Matric - Grade 12 is essential

, Previous experience in a scheduling or coordinating role within healthcare or a similar environment is preferred.